Diane Graham
Senior Improvement Advisor - Person-centred Design and Improvement at Healthcare Improvement Scotland- Claim this Profile
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Bio
Experience
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Healthcare Improvement Scotland
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United Kingdom
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Hospitals and Health Care
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200 - 300 Employee
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Senior Improvement Advisor - Person-centred Design and Improvement
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Jun 2021 - Present
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Improvement Advisor - Person-centred care
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Jun 2015 - Present
Leading a national programme to improve person-centred care in health and care services.Providing advice and practical support for health and care services to gather and understand care experience feedback and to co-produce service improvements that matter to the people who access them.
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Patient Focus and Public Involvement Manager
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Jul 1997 - Jun 2015
Advising healthcare staff and teams on methods for measuring and improving care experience for patients, carers and families.Providing a strategic direction and practical support around improvement patient experience and patient and public volunteering at all levels of healthcare and healthcare decision making.Qualified Workplace mediator practicing within NHS Ayrshire & Arran
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Lead Clinical Governance Facilitator
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Feb 1989 - Jun 1997
Leading a team that supported the monitoring and evaluation of healthcare services. Providing advice and practical support to design and implement measurement systems to support improvements in services.
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Education
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University of the West of Scotland
Bachelor of Arts - BA, Information Management
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