Experience

Silverjet Belgium

• Belgium
• Travel Arrangements
• 1 - 100 Employee

• Réservation Supervisor / Product Manager

  • Sep 2018 - Present

  In charge of development - French speaking market Product manager Réservation Supervisor In charge of development - French speaking market Product manager Réservation Supervisor



Rainbow

• Reservation Officer - Exotic Destinations Specialist

  • Sep 2011 - Aug 2018

  Specialist of luxury holidays - Indian Ocean, Asia, Emirates, Carribean. - Plan and sell transportations, accommodations, insurance and other travel services - Cooperate with clients to determine their needs and advise them appropriate destination, modes of transportations, travel dates, costs and accommodations - Provide relevant information (guides, local customs, maps, regulations, events etc) to travelers - Book transportation, make hotel reservations and ground transportations - Deal with occurring travel problems, complains or refunds - Attend travel roadshows to remain updated with tourism trends - Network with travel agents and partners (hotelkeepers, airlines, DMC, ...) - Lead famtrips to make travel agents discovering our products



Haute Ecole Charlemagne

• Belgium
• Higher Education
• 1 - 100 Employee

• Visiting Professor - Tour Operating and travel agency

  • Sep 2011 - Jun 2015



TUI

• Germany
• Travel Arrangements
• 700 & Above Employee

• Leisure Travel Consultant

  • Jul 2008 - Sep 2011

  - Participating in the creation of a new selling point for TUI And helping to achieve a position in a new location (Charleroi Airport).- Developping a new trading network.- Responsible for selling and retaining travel clients for cruises, tour packages, hotels, airfare, etc. process bookings in a timely and friendly manner for walk-ins, appointments, phone calls, and email clients. Up sells preferred vendors, insurance, and financial services. Qualifies clients. Establishes rapport and builds client relationships.- Researhing destinations, hotels, cruises, airfare options, site seeing, and additional trip information to best meet the client’s needs and expectations. - Processing airfares, hotels, and ground transportation via Sabre and Sabre GDS’s. Updates client information in database. Processes travel requests for deposits and payments. Creates and processes accurate invoice using back office systems.- Processing final documents which may include itineraries, visas, inoculations, air and transportation tickets, and final payments. Follows up with clients returning from trip and contacts past clients to notify of specials and offer assistance with future travel plans.- Completing and organizing quarterly newsletters for clients. Troubleshoots unexpected travel issues and addresses client concerns. - Developping business travel agent skills for business trips of Charleroi Airport Staff : • Planning itineraries • Advising clients • Booking hotels, air or sea travel, and car rentals • Researching travel information • Assuring client satisfaction • Networking with industry professionals

• Customer Care Agent

  • Jun 2007 - Jun 2008

  - Assisting customers in case of delays or problems and look for solutions in a and efficient manner;- Taking care that every passenger ends up at the right check-in desk;- Responsible for the distribution and stock management of promotional material and marketing gifts;- Selling flight tickets (e.g. for travellers who wish to make a last-minute booking);- Working in close collaboration with the check-in staff and see to it that everything occurs in a smooth and correct manner.