Experience

Aioi Nissay Dowa UK
• United Kingdom
• Insurance
• 1 - 100 Employee
• Service Team Manager

  • Sep 2019 - Present


AnyVan.com

• United States
• Hospitality

• Telesales Manager

  • Jan 2018 - Mar 2019

  Made redundant Made redundant



Virgin Media

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Inbound Telesales Manager

  • Apr 1999 - Jan 2018

  Virgin Media, Team Manager- Home Movers Department, October 2010 to Present. Managing Movers team to drive performance and revenue for the company • People management • Analysing results and reacting quickly to drive performance • Coaching and developing staff • Maximising revenue by re-actively and pro-actively driving sales activity • Conducting 121’s • Managing absence • Reporting to Operations Manager & other stakeholders • Daily huddles and information briefs • Change management and the ability to evaluate impacts • Driving agents to ensure best performance through incentives tailored to individual motivational drivers. • Performance Management of staff • Interviewing candidates and providing feedback • Managing and exceeding sales targets and KPI’s • Dealing with escalated complaints- problem solving and resolution • Excellent Communication skills • Proficient in Presentation skills • Responsible for all paperwork and administration relating to people principles and human resources. • Working on/facilitating specific projects within the department to drive engagement and ESAT survey results. Key achievements/ Additional roles: • 2016 ‘Company wide sales incentive Winner’: Coveted end of year competition between all of the inbound and outbound management team showing proven abilities to increase growth and revenue for the business. • Employee representative: representing the entire Home Movers Centre at the Divisional Voice Forum to discuss key topics and challenges faced- working with business leaders to implement and manage change • Engagement champion: Planning and organizing fun days and events to increase employee engagement and drive performance • Collating and producing the monthly newsletter which is dispersed across all employees in the centre which improves communication and engagement • Recruitment support: Assisting and leading interviews for prospect staff into the business Show less