Software Quality Assurance Engineer

• Oct 2022 - Present

Central Service Desk for Google

• Jan 2022 - Oct 2022

(Asset Management Specialist) - Experienced on IT Service Desk Tools (GUTS, SAP) - GUTS - Google Universal Ticketing System - Responsible for the deployment, tracking, and securing of all assets. - Assist end-users by addressing service requests (Ex. Broken assets replacement, additional assets, etc.). - Enchance and maintain assets control and inventory management processes to track accountability identification, location, maintenance, and lifecycle status. (Asset Management Specialist) - Experienced on IT Service Desk Tools (GUTS, SAP) - GUTS - Google Universal Ticketing System - Responsible for the deployment, tracking, and securing of all assets. - Assist end-users by addressing service requests (Ex. Broken assets replacement, additional assets, etc.). - Enchance and maintain assets control and inventory management processes to track accountability identification, location, maintenance, and lifecycle status.

Assistant System Engineer

• Jun 2018 - Dec 2021

- Worked on IT Service Desk tools (Service Now & CA Service Desk). - Responds to email, or web tickets; assesses the nature of problems and resolves simple and basic support issues of all incidents, problems, and requests. - Receive calls from end-users reporting issues affecting multiple end-users - Notify Incident Management of the ongoing issues. - Provide L1 Technical support for Windows, Outlook 365, VPN issues, Citrix, Applications, Desktop and Infrastructure hardware, Output devices, and Mobile devices. - Interact with International End User for any remote support help(WebEx, Microsoft Teams, Bomgar) Show less

ASSISTANT SOLUTION ARCHITECT

• Jun 2017 - Nov 2017

Manages activities that take place during solution ideation, solution design, and solution implementation. Hands-on experience in Qlik Sense development, dashboarding, and data modeling and reporting techniques. Manages activities that take place during solution ideation, solution design, and solution implementation. Hands-on experience in Qlik Sense development, dashboarding, and data modeling and reporting techniques.