Diane Zakk ๐Ÿ‡บ๐Ÿ‡ฆ

Customer Support Agent (Bolt ๐Ÿš–) at Simply Contact
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Contact Information
us****@****om
(386) 825-5501
Location
Nesebar, Burgas, Bulgaria, BG

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Bio

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Credentials

  • Introduction To HTML and CSS Web Design
    Mammoth Interactive
    Feb, 2023
    - Nov, 2024
  • Web Designer Junior
    Projector Institute
    Sep, 2022
    - Nov, 2024
  • EF SET English Certificate 75/100 (C2 Proficient)
    EF Standard English Test (EF SET)
    Nov, 2021
    - Nov, 2024
  • Web Design in Figma
    Udemy
    Nov, 2021
    - Nov, 2024

Experience

  • Simply Contact
    • Ukraine
    • Outsourcing and Offshoring Consulting
    • 1 - 100 Employee
    • Customer Support Agent (Bolt ๐Ÿš–)
      • Jul 2023 - Present

  • Boosta
    • Information Technology & Services
    • 300 - 400 Employee
    • Linkbuilder/Outreach Specialist
      • Feb 2021 - Oct 2021

      What I've learned/done: - essential digital marketing skills and tools such as linkbuliding, site metrics, bulk mailing, Ahrefs, semrush, moz, mailshake etc. - more communication in English, mostly written; - a lot of teamwork, brainstorms, and idea generation; - growth due to a Personal development plan; - basics of Jira. What I've learned/done: - essential digital marketing skills and tools such as linkbuliding, site metrics, bulk mailing, Ahrefs, semrush, moz, mailshake etc. - more communication in English, mostly written; - a lot of teamwork, brainstorms, and idea generation; - growth due to a Personal development plan; - basics of Jira.

  • FedEx
    • United States
    • Freight and Package Transportation
    • 700 & Above Employee
    • Manager Customer Support Services
      • Dec 2020 - Dec 2020

      What I've learned/done: - communication and support; - skill to learn new information faster; - 1C. What I've learned/done: - communication and support; - skill to learn new information faster; - 1C.

  • NDA
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Call Center Specialist
      • Jul 2020 - Oct 2020

      What I've learned/done: - pre-election polls; - work with refusals and difficult people; - multitasking; - a lot of communication. What I've learned/done: - pre-election polls; - work with refusals and difficult people; - multitasking; - a lot of communication.

  • JustIn (Postal services)
    • Borispolโ€™, Kiev, Ukraine
    • Postal Operator
      • Apr 2020 - Oct 2020

      What I've learned/done: - 1C; - multitasking in the conditions of both physical and mental work; - support and teamwork. What I've learned/done: - 1C; - multitasking in the conditions of both physical and mental work; - support and teamwork.

  • FitCurves Ukraine and Eastern Europe
    • Spectator Sports
    • 1 - 100 Employee
    • English teacher for preschoolers
      • Jan 2018 - Jul 2018

Education

  • Pereyaslav-Khmelnytsky State 'G.S. Skovoroda' Pedagogical Institute
    Bachelor's degree, English language and Literature
    2016 - 2020
  • Projector Institute
    Web Designer Junior
    2022 - 2022
  • Zero To Mastery Academy
    Web & Mobile Designer
    2023 -

Community

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