Experience

parcelLab

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Implementation Manager

  • Sep 2020 - Present

  parcelLab is the leading Operations Experience Management platform globally. We bring people and brands closer together by closing the experience gap post-sales and beyond, transforming operational complexity into opportunities to outperform for global brands such as IKEA, Bose, Puma, Farfetch and Nespresso. For brands, that means more chances to create relationships that last. And for the people that buy from them, it means turning mundane operational moments into moments of joy. https://youtu.be/mmldYguL6mI



Accenture Technology

• Germany

• Business & Integration Arch. Analyst

  • Oct 2018 - Aug 2020

  Involved in business and process key decisions for solution relevance Analysed client requirements and integration with technology Designed blueprints and project phases as basis for roll out of ent-to-end solutions Created reports for management team during project phases to follow-up project evolution Flexible combination of agile and waterfall project management depending of client and type of work Implemented S/4HANA projects in different industries like Retail and Consumer Goods



KOBIL

• Germany
• Computer and Network Security
• 1 - 100 Employee

• Business Development

  • Apr 2017 - Aug 2018

  Presented the company solution during events and exhibitions Analysed competitor's solutions to evaluate risk and opportunities Helped acquire new customers in Europe and South America Collaborated building the lead generation strategy Creation of SEO campaigns and keyword analysis Conception of a newsletter strategy Presented the company solution during events and exhibitions Analysed competitor's solutions to evaluate risk and opportunities Helped acquire new customers in Europe and South America Collaborated building the lead generation strategy Creation of SEO campaigns and keyword analysis Conception of a newsletter strategy



University of Applied Sciences Worms

• Germany
• Higher Education
• 100 - 200 Employee

• Internship in the Tourism Faculty of the University Worms

  • Sep 2015 - Jun 2016

  -Coordination of the lectures and courses to be taken during the semester abroad -Teaching Spanish to students of the double degree program with universities in Spain -Coordination of the lectures and courses to be taken during the semester abroad -Teaching Spanish to students of the double degree program with universities in Spain



Novotel Cannes Montfleury

• Cannes, France

• Intership in the Hotel Industry

  • Aug 2014 - Dec 2014

  -Worked in front-desk solving guest's requirements -Helped by managing cash and billing -Managed reservations, cancelations and no shows -Worked in front-desk solving guest's requirements -Helped by managing cash and billing -Managed reservations, cancelations and no shows



Travel Agency "San Cristóbal" in Havana

• Havana, Cuba

• Coordination and Tourism Guide

  • Sep 2010 - Jan 2013

  -Coordinated tours and services with third party providers -Helped to design new thematic tours regarding new tendencies in the tourism industry -Performed guided tours individually -Coordinated tours and services with third party providers -Helped to design new thematic tours regarding new tendencies in the tourism industry -Performed guided tours individually