Senior UX Researcher

• Oct 2022 - Present

Senior UX Researcher

• May 2022 - Oct 2022

UX Researcher

• Dec 2021 - May 2022

UX Researcher / Human Factors Engineer

• Mar 2019 - Sep 2021

• Collaborated with stakeholders, designers, product managers and engineers to evaluate business goals, develop research plans and ideate on design solutions • Translated business needs into research objectives, interview guides, and usability tasks • Moderated remote usability studies to evaluate usability of product features, validate quality of solutions, benchmark metrics, and provide design recommendations • Developed screeners and discussion guides to interview users across various projects to understand user needs and workflows, evaluate concepts, and prioritize features • Worked independently to analyze qualitative and quantitative data and synthesize observations into reports and diagrams to communicate usability insights and advocate for user experience research across the organization • Conducted competitive analysis and heuristic reviews to evaluate design gaps • Planned card sorting study to identify minimum viable metrics for dashboard • Designed surveys to understand use cases and value of proposed features • Created functional prototypes to support research needs and design evaluations • Facilitated design thinking workshops and brainstorming sessions with stakeholders Show less

Research Assistant

• Jan 2018 - Jan 2019

• Reanalyzed the data to regroup findings and extract design requirements to rewrite HCI paper submission on civic data practices during January 2019 • Worked with team to brainstorm, design, and research qualitative data visualizations for online community engagement platform • Researched civic data analysis practices through unstructured and semi-structured interviews with civic stakeholders, experts and users • Designed UI, tested and iterated on e-participation dashboards focused on visualizing qualitative data • Conducted field studies and ethnography at public civic events to observe behavior and discover use cases, leading to on-site interviews with stakeholders and design evaluations summarized into research report that resulted in pivotal research insights • Transcribed and analyzed 1000+ mins of audio to extract insights and write HCI paper on civic technology and data practices, organized resulting data into key findings, ideas, and quotes for the paper’s results section. • Applied data visualization, cognitive and psychology theories during team brainstorming for UI Show less

UX Researcher

• Jan 2018 - Dec 2018

• Conducted field studies and worked with stakeholders to identify users, recruiting and interviewing them using goal-oriented questions that fed into personas, scenarios, feature discovery and prioritization, research documentation and client design proposal • Competitively analyzed other college radio sites with respect to specific, identified heuristics to help guide design, information architecture and content requirements • Extracted research insights to redesign website resulting in new features, branding and information architecture • Strategized usability testing to evaluate user task flows and problem areas resulting in iterative prototypes • Worked with team to develop pages using Wordpress, HTML, CSS, Javascript, and responsive design for web and mobile site Show less

Product Design Intern

• Sep 2017 - Jun 2018

• Independently led research and design of data analytics dashboard for edTech learning software through contextual inquiry and remote interviews with stakeholders and users in various countries, resulting in documentation such as user flows, affinity diagrams, empathy maps, mental models, wireframes and product road map • Designed the interface for Coach Report Dashboard that allows teachers & administrators to view progress and performance of their students • Researched metrics for academic success for students in India, Latin America, and Africa through articles, field observations, white papers, case studies, and competitive evaluations of current solutions • Identified user scenarios and use cases across a diversity of cultural, educational and client requirements • Participated in Team Design Review Sessions and collected feedback from users to iterate on prototypes Show less