Experience

Alphatec Spine
• United States
• Medical Equipment Manufacturing
• 500 - 600 Employee
• Purchase Order Administrator

  • Jan 2023 - Present


HOIST Fitness

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Operations Clerk

  • Feb 2022 - Sep 2022

  Consolidated multi-million dollar documentation for government reimbursement with the use of Great Plains and multiple international shipping documents/invoices. Received and recorded debits/credits into software applications and databases from vendors and clients Coordinated with multiple departments about daily operations and shipping to ensure product dispatching and receiving in a timely manner



GEICO

• United States
• Insurance
• 700 & Above Employee

• Management Development Program (Customer Relations)

  • Jan 2020 - Dec 2020

  San Diego, California, United States Designed professional development plans and coached a team of six staff members to improve performance through demonstration, observation, and providing feedback. Measured team performance and productivity against department standards and spearheaded continuous improvement efforts to ensure quality. Assisted as escalated support with customer calls: explaining coverage, selling products, and fielding complaints, as needed for all on-shift employees.



Jamba Juice

• United States
• Restaurants

• Assistant General Manager

  • Feb 2017 - Jan 2020

  Greater San Diego Area Developed coaching plans and provided performance feedback to a team of ten to fifteen members. Created schedules, processed payroll and led the interviewing/hiring process for new store employees. Performed all cash handling requirements including safe accountability and cash drops while leading community outreach via fundraising sales and onsite pop-ups to increase overall profits.



Chase

• Netherlands
• IT Services and IT Consulting

• Bankruptcy Specialist I

  • Oct 2012 - Jun 2016

  Lewisville, Texas Facilitated the MFR Quality Control process as Team Lead for a team of up to 26 people while leading job training on processes, creating job aids and assisting with live floor support. Produced procedural job aids to be used in local and international training (Manila, Philippines), organized and led bi-weekly calibrations with the Manila team, prioritized and managed multiple projects simultaneously and provided telephone service for inbound customer inquiries, issues and/or concerns, as… Show more Facilitated the MFR Quality Control process as Team Lead for a team of up to 26 people while leading job training on processes, creating job aids and assisting with live floor support. Produced procedural job aids to be used in local and international training (Manila, Philippines), organized and led bi-weekly calibrations with the Manila team, prioritized and managed multiple projects simultaneously and provided telephone service for inbound customer inquiries, issues and/or concerns, as needed. Simultaneously, monitored a portfolio of approximately 150 to 550 mortgage loans that affected by chapters 13, 7, 12, and 11.

• Bankruptcy Loss Mitigation Retention Negotiator

  • Aug 2011 - Oct 2012

  Greater San Diego Area Reviewed and analyzed borrower documentation, hardship, and housing expenses, to determine income and repayment ability. Reviewed foreclosure prevention alternatives to ensure investor/insurer guidelines were followed while maintaining responsibility for timely and accurate database maintenance for the department.