Customer Experience Representative

• Nov 2022 - Present

Talent Acquisition Specialist

• Dec 2018 - Sep 2019

Administrative Leader

• Nov 2017 - Dec 2018

*Act as the point of contact between the leadership team and staff, as well as clients.*Responsible to Coordinate Visits and Events to the Company*Effectively manage and coordinate high-level calendar by prioritizing internal and external appointments *Coordinate and maintain records for Staff Management*In charge of manage and present Project Deck of the Organization*Continuous Improvement Support*Leader of Administrative Projects in the organization as well as improvements. Show less

OEM Project Coodinator (Customer Support)

• Oct 2016 - Nov 2017

*Create department since scratch in the organization. *In Charge of the Product lines transfer to Mexico in what Customer Service area entails.*Provide technical support to Sales Representatives and customers and reports any issues to management.*Responsible for understanding and resolving customer service issues.*Generate reports regarding products, sales revenue, complaints,*Manage complex order details and quotations with customers and Sales Representatives.*Leader projects for launching new products involving Customer, Sales Representatives, Manufacturing and Engineering. Show less

Customer Service Specialist CPS

• Jul 2012 - Oct 2016

o Leader of the project “Design for manufacturing” .o Leader for the "Mass changes" in Custom Packs Specifications . o In charge of 3 people from the department.o Leader of the project "Japan Shonin" changing all current Specification to the new coating.o Principal link between external customer and assembly area providing 2-way communication.o Align the Customer priorities with the business.o Responsible to design Specifications for the Perfusion area.o Management information related to inventory and Accounts from Customers.o Distribute information to Planning, Marketing, Finance and Customer Service.o Provide support to Marketing area for launching of new products or services aimed to Sales Representatives.o Support in Customer visits and Training to Sales Representatives to build strong relationship with the customers.o Research and address customer inquiries/complaints.o Coordinate dissemination of product technical information as appropriate to respond to customer.o Resolve Customer concerns through research or coordinate with relevant departments to obtain solutions when is necessary.o Provide information regarding CPS production planning, expedite orders and track Special requirements to Customer.o Analyze and maintain reserve levels as planned (stocking) and actual demand.o Follow up material shortage affecting assemblies as well as excess & obsolete.o Maintains communication channels to ensure appropriate knowledge of customer activity.o Local Data Administrator.o Support in the Production floor. Show less

HR Coordinator

• Feb 2011 - Jun 2012

o Direct recruitment supporto Coordination and scheduling of interviewso Creation of documents and procedures to Human Resources departmento Responsible of Alert Finder projecto Event Planningo Travel Planning for all employees.