Experience

Ardmore Language Schools Ltd

• United Kingdom
• Education Administration Programs
• 1 - 100 Employee

• Business Development Manager

  • Jun 2014 - Present

  Set up and manage a subsidiary company within a year from concept to a business with a small support team offering guardianship services & education programmes Developed business strategy to achieve business growth to over £600k within 4 academic years of company formation To set up regional offices, train and have day to day management of staff situated in 20 offices nationwide Develop new business relationships and deals by coordinating requirements, developing and negotiating contracts, client proposals and any further documentation Principal contact for client, private and state school enquiries together with point of escalation for service issues Marketing of Guardianship services to International Educational Agents nationally and worldwide Dealt with complex matters concerning VISA Regulations and documentation required as well as ELTS requirements in schools Determine sales plan by implementing marketing strategies, analysing trends and results, keeping current with demand, economic indicators and competitors Establish sales objectives by forecasting and developing annual sales projecting expected sales volume for existing and new services and clients Present Ardmore to potential clients through direct communication in face to face meetings, telephone calls, skype and emails Strong working relationship with Private Fostering Teams at Social Services all over the UK in relation to all child protection and welfare issues Management of schools and International Educational Agents expectations of requirements and guardianship services provided Show less



White House Guardianships

• Bournemouth, United Kingdom

• General Manager

  • Jan 2010 - Apr 2015

  Day to day management of team consisting of 10 FTE together with staff situated in 50 offices nationwide. Marketing of Guardianship services to International Educational Agents nationally and worldwide. Principal contact for client, private and state school enquiries together with point of escalation for service issues. Developed business strategy to expand the business by over 40% from 950 to 1350 students in 2012/2013. Management of schools and International Educational Agents expectations of requirements and guardianship services provided. Dealt with complex matters concerning VISA Regulations and documentation required as well as ELTS requirements in schools. Undertake a key role in organising large scale professional seminars in Hong Kong, Berlin and Moscow with over 950 attendees. Show less



J.P. Morgan

• United States
• Financial Services
• 700 & Above Employee

• Client Services Manager

  • Jan 2008 - Jan 2010

  Principal contact for Clients enquiries and point of escalation for service issues Central point of contact for custody product support to internal departments Designed and implemented KPI metric including detailed analysis Improved service delivery of enquiries within 48hrs from 70% (Feb09) to 90% (May09) Identify and implement re-engineering of internal process efficiencies Principal contact for Clients enquiries and point of escalation for service issues Central point of contact for custody product support to internal departments Designed and implemented KPI metric including detailed analysis Improved service delivery of enquiries within 48hrs from 70% (Feb09) to 90% (May09) Identify and implement re-engineering of internal process efficiencies



Nationwide Building Society

• United Kingdom
• Financial Services
• 700 & Above Employee

• Subject Matter Expert - Branch Sales & Operations Project Manager

  • Oct 2006 - Dec 2008

  Integration of Portman and Nationwide Branches Responsible for handling all aspects of branch sales and operational issues for the merger of the 2 societies creating single stream processes, policies, procedures and operational style including IT, branding, merchandising, uniforms and refurbishment Developed comprehensive strategies to ensure all the branch network and customers were aware of the changes and understood the implications Handled the transition of services for 92 Portman branches and 125 Nationwide branches; decommissioned and closed 52 branches Implemented weekend working requirements to ensure smooth transition of branches facilitating an open for business strategy on specified Go Live Date Show less



Portman Building Society

• Subject Matter Expert - Branch Sales & Operations Project Manager

  • Mar 2006 - Oct 2006

  Integration of Lambeth Building Society BranchesResponsible for project managing the integration of Lambeth and Portman Building Societies incorporating all aspects of staff, equipment, premises and processesProvided primary contact with all work streams with an interest to branch activitiesInstigated a special team for post go live support; providing in branch assistanceEnsured all members of staff adequately trained to handle process/policy changes

• Subject Matter Expert Branch Sales & Operations Project Manager

  • Feb 2005 - Mar 2006

  Integration of Staffordshire Building Society branchesResponsible for project management of the Branch Integration Workstream including training, branch policy, procedures, products, audit framework and cash managementCo-ordination of weekend activities to ensure smooth integration of IT systems including writing test scripts for staff, re-branding activities, cash management and operational processes to ensure the branch network ready for businessSet up and managed a branch support team based in converted branches to coach, train, support and assist with operational queries for one week post go live Show less

• Branch Support Team Manager

  • May 2002 - Feb 2005

  Responsible for providing a help desk style support for the whole branch network to ensure consistency and quality of customer services and branch operational serviceManaged branch retail sales incentive schemes and other incentive payment schemes; ensured payments made accurately and promptly within the incentive criteriaProject Managed all premises issues including relocation, refurbishment, new equipment ensuring branch staff were full informed and work completed on timeSupported branches to achieve high audit scores and reduce the Know Your Customer (KYC) errors from 19.4% (2004) to 13.9% (2005)Transferred the management and customer service responsibilities at Staffordshire Building Society to Branch Support within a 4 week timeframeCreated a highly effective support team encouraging total call ownership including follow up to ensure customer satisfaction Show less

• Office Junior to Office Manager

  • Jan 1988 - May 2002

  Progressive Career from Office Junior to Office ManagerWorking within Property Services Department handled all aspects for the co-ordination of opening, closing, relocating and refurbishing branchesManagement of regular maintenance works liaising with contractors and surveyorsHandled the closure of branches through to liaison with landlords and dilapidations