Information Technology Business Analyst

• Feb 2022 - Present

Complete mandatory and development training and activities. Develop, document, and update processes and procedures. Support business development and quality management activities. Work with stakeholder(s) to define requirements. Analyze, identify and document requirements based on information gathering sessions and desired DevOps architecture (Artifacts, processes, requirements, solution, User Guides). Develop methodical and logical approaches for discovery and implementation of requirements. Ensure all analysis, systems operations and maintenance activities are properly documented and updated as necessary. Utilize data to understand business patterns and trends. Contribute and participate in all phases of the development life cycle. Collaborate with developers, system analysts, and users to resolve system issues. Understand and interpret technical documentation and translate functionality to varying audiences. Use strong communication, analytical, documentation, and problem-solving skills. Learn new technologies and additional skills quickly. Update and manage work assignments in the appropriate repository of record. Show less

Retired

• Jun 2021 - Feb 2022

System Manager

• Oct 2011 - Jun 2021

System Manager in support of ACL (Audit Command Language) system. Provide guidance and oversight related to Federal Information System audit efforts and FISCAM. Manages and serves as the technical authority/subject matter expert for DTPAT and RMIC Toolset. Release Management. Documentation management. Participate in Audit functions. System Manager in support of ACL (Audit Command Language) system. Provide guidance and oversight related to Federal Information System audit efforts and FISCAM. Manages and serves as the technical authority/subject matter expert for DTPAT and RMIC Toolset. Release Management. Documentation management. Participate in Audit functions.

Senior Business Info Analyst

• Jul 2010 - Dec 2010

Responsible for analyzing, reporting and developing recommendations on data related to multiple, varied business metrics. Create and maintain databases to track business performance. Analyze data and summarize performance using summary statistical procedures. Develop and analyze business performance reports and provide notations of performance deviations and anomalies. Create and publish periodic reports, make necessary recommendations and develop ad hoc reports as needed. Take business issue and devise best way to develop appropriate diagnostic and/or tracking data that will translate business requirements into usable decision support tools. Show less

Business Analyst III

• Jul 2009 - Apr 2010

Assist in defining and managing project scope. Define functional, usability, reliability, performance and support requirements of a system. Subject Matter expert. Liaison between the business and IT. Lead system requirements definition, design, testing, training and implementation support. Provide analysis of efficiencies related to system enhancements/automation. Assist in developing system training documentation and provide training to end users. Assist in defining and managing project scope. Define functional, usability, reliability, performance and support requirements of a system. Subject Matter expert. Liaison between the business and IT. Lead system requirements definition, design, testing, training and implementation support. Provide analysis of efficiencies related to system enhancements/automation. Assist in developing system training documentation and provide training to end users.

Senior Business Analyst

• Aug 2005 - Jul 2009

Carmel, IN Perform analysis on 3 web based systems and 1 legacy system. Facilitate meetings to obtain requirements from customers. Create Requirement Documents and obtain signoff from customers. Facilitate design sessions for new web pages. Create System Design Documents. Create Use Case Documents. Manage scope and change request documents. Maintain documentation for instruction manuals. Create and modify SQL programs for analysis purposes. Support approximately 75 users. Show less

System Analyst/Project Manager

• Jun 1997 - Feb 2005

Develop Project Scope for Maintenance and Human Resources departments defining requirements, interfaces, reports, customizations, modifications, etc. Facilitate meetings to obtain requirements from customers. Create Project Plans and track project progress using MS Project. Facilitate design sessions. Facilitate meetings with Steering Committee to review project status. Train Maintenance and Human Resources customers on modifications or new releases on existing software or new software. Maintain documentation for instruction manuals. Create and modify SQL programs for Oracle databases. Support approximately 50 HR, Benefits, and Payroll users and approximately 500 Maintenance users. Support Oracle Discoverer and Oracle Reports 6.1 needs. Troubleshoot problems and/or install software and hardware. Develop test scripts and complete quality assurance testing. Assisted in conversion of Oracle HR from 9.7 to 11i and implemented OAB (Oracle Benefits) and OTA (Oracle Training Administration). Assisted in updating OTA to the latest patch release (G). Show less

Application Support Analyst

• Mar 1996 - Mar 1997

Daily support of Point of Sale software and hardware, Activation software, and AS400 applications consisting of JD Edwards Financial, JD Edwards Inventory and Virtuoso Billing system, AS400 query, as well as some front end systems. Administrator of Novell users and MSMail user accounts. Daily interaction with 14 Outer Market, COR store locations and headquarter Resource Center providing support for software, hardware and PC applications. Occasional travel to Outer Market and COR store locations to troubleshoot problems and/or install software and hardware. Software: Windows 95, 97 and 2000 OS Microsoft Software: Word, Excel, Powerpoint, Access, Project, Outlook and Internet Explorer. Visio Technical Netscape Oracle HR 11I, OAB, and OTA Professional and Self Service Web Based versions Rational Suite Show less

System Analyst/RPG Programmer

• Apr 1989 - Oct 1995

Support manufacturing system modules on AS400 system. Develop programs in RPG400. Manage and maintain phone system. Support manufacturing system modules on AS400 system. Develop programs in RPG400. Manage and maintain phone system.

System Analyst

• Nov 1983 - Feb 1989

Maintained IBM System 36 for manufactured home community. Produced monthly utility bills for residents. Transcribed dictation for management. Conducted backups of the system. Maintained IBM System 36 for manufactured home community. Produced monthly utility bills for residents. Transcribed dictation for management. Conducted backups of the system.