Experience

Bunzl Retail Services

• United States
• Retail Office Equipment
• 1 - 100 Employee

• Customer Service Representative

  • Jul 2022 - Present

  -Answering inquiries from distributors, end-users, and manufacturer’s reps. -Entering and processing orders. -Investigating customer problems and/or complaints to successful resolution. -Maintaining relationships with both internal and external customers with exceptional service. -Function as a liaison between customer service and other departments in the company to address customer needs. -Expediting orders as required. -Working effectively in a team environment to meet business goals and objectives. Show less



Allstate

• United States
• Insurance
• 700 & Above Employee

• Inside Property Adjuster

  • Apr 2022 - May 2022

  Responsible for handling insurance claims filed by policyholders. Plan and schedule work needed to process claim, interview claimant and witnesses, and investigate claims. Responsible for handling insurance claims filed by policyholders. Plan and schedule work needed to process claim, interview claimant and witnesses, and investigate claims.



ABC Plumbing, Sewer, Heating, Cooling & Electric

• United States
• Consumer Services
• 100 - 200 Employee

• Customer Service Representative

  • May 2021 - Apr 2022

  Convert customer calls and emails into booked service appointments. Maintain a conversion rate of 85% or higher. Communicate and coordinate with other departments to handle customer questions or concerns efficiently. Multitask, speaking with a customer on the phone while navigating through computer systems / typing. Convert customer calls and emails into booked service appointments. Maintain a conversion rate of 85% or higher. Communicate and coordinate with other departments to handle customer questions or concerns efficiently. Multitask, speaking with a customer on the phone while navigating through computer systems / typing.



Best Western Des Plaines Inn

• United States
• Hospitality

• Receptionist

  • Jul 2019 - May 2021

  Providing a great customer service, dealing with credit card transection, and helping a customer with any questions they might have. Providing a great customer service, dealing with credit card transection, and helping a customer with any questions they might have.



NEIU El Centro

• United States

• Work Study Student

  • Oct 2017 - Jul 2019

  Help financial aid with assisting with documents Help financial aid with assisting with documents