Experience

Fleet Response

• United States
• Insurance
• 100 - 200 Employee

• Subrogation Specialist

  • Oct 2019 - Present



Progressive Insurance

• United States
• Insurance
• 700 & Above Employee

• Process Auditor

  • May 2013 - Present



Progressive Insurance Co

• Processor II

  • Oct 2010 - May 2013

  Process policy underwriting workResearch and resolves customer issuesCorresponds with customer and agents

• Customer Service Representative

  • Nov 2007 - Oct 2010

  Direct external customer contactResearches and resolves customer issuesAnswer calls in a fast paced contact centerBilling research



SP+ (SP Plus)

• United States
• Facilities Services
• 700 & Above Employee

• Auditor

  • Dec 2006 - Nov 2007

  Check for accuracy Create and maintain Excel worksheets Monitor Revenue Assist Facility Manager with basic office duties Check for accuracy Create and maintain Excel worksheets Monitor Revenue Assist Facility Manager with basic office duties



Citizens

• United States
• Banking
• 700 & Above Employee

• Assistant Manager

  • Oct 2004 - Dec 2006

  Manage and coach employees Create Schedules according to staffing needs Implement systems to execute goals Maintain all office functions in managers absence Manage and coach employees Create Schedules according to staffing needs Implement systems to execute goals Maintain all office functions in managers absence



Century Federal Credit Union

• Teller Manager

  • Nov 2002 - Oct 2004

  Supervise tellers Resolve customer complaints Audit of cash and inventory Supervise tellers Resolve customer complaints Audit of cash and inventory