Customer Success Manager

• May 2021 - Present

Business Operations Specialist

• May 2020 - May 2021

Operations Source to Pay Procure

SAP Process Support Specialist

• Dec 2016 - May 2020

- Keep track and process of IDocs with issues in specified monitors; - Keep in contact with key user/user and involved teams to maintain specific master data and tables; - Providing support to cross-functional issues involving processes and issues and guide end-users in IDoc clearance;- Have a clear understanding of the MLB process within the company in order to provide definite support in solving errors and issues related to it.- Documentation of analysis, recommendations, configurations, enhancements in the provided environment; - Managing support in social media environment and maintaining transparency with worldwide users; - Ability to establish and maintain outstanding relationship with customers, vendors, co-workers and users; - Assisting business users for ad-hoc queries and training as needed; - Work independently and collaboratively with support teams to resolve incidents; - Replying to user requests for information and assisting with SAP related problem resolution. Show less

Sales Coordinator

• Nov 2014 - Nov 2016

- Provide support through phone and email and coordinate actions to fulfill the client’s needs and the company’s business development; - Write offers according to the client’s inquiry, process orders as well as open claims and returning goods, verify the client’s Master data, accounts and invoices, create credit/debit notes where necessary, coordinate malfunctioning deliveries while continuously communicating with the production and development team to adjust inconsistencies, support the clients directly with details regarding our offers and products while giving full support to my on-site colleagues with whom I collaborate with; - Manage and resolve urgent and stressful situations with attentiveness, flexibility, proactive thinking and quick-handling the situation; - Prioritization of tasks and multitasking; - Uphold a constant transparent communication between different departments, the client, partner companies and our on-site agents; - Take part in regular business trips, business meetings with colleagues and clients, training workshops. Show less

Customer Service Assistant

• Oct 2013 - May 2014

- Comply with the customer’s needs through expert research in our database; - Take part in regular training sessions in order to be always up-to-date with the new programs and changes in our portfolios; - Have a good grasp of all of our tools and programs needed to provide support + technical PC skills; - Analysis and understanding of the different situations on a daily basis; - Customer oriented interaction and use of soft skills; - Resolving difficult tasks and handling difficult situations while sharing the knowledge with other colleagues; - Maintaining KPIs at a high level in order to uphold the business standards. Show less