Customer Success Manager

• Dec 2022 - Present

The role of a Customer Success Manager is one that requires strong leadership skills and an understanding of how to manage people. They are responsible for overseeing the work of their team, ensuring they’re meeting all deadlines and working effectively together as a unit. Customer Success Managers also commonly take on a lot of responsibility when it comes to managing accounts directly. This might include onboarding new clients, covering for out-of-office employees, and taking on full management of client accounts during transitions or new team member training periods. Show less

Social Media Account Manager

• Mar 2021 - Jan 2023

Account Managers own the relationship with clients ensuring customer success and retention. They connect with clients on a regular basis to answer questions, apply strategies, and review social media campaign performance. They manage relationships artfully, building trust and confidence while positioning Joybyte as a strategic resource and partner for business growth. In this role I nurtured client relationships by anticipating their needs and proactively problem-solving as they arise, ensuring retention and renewals.Responsibilities include:-Communicating with clients to understand their needs and explain the value of services.- Building relationships with clients based on trust and respect.-Collaborating with internal departments to facilitate client need fulfillment.-Resource planning and management of production schedules to facilitate on-time and on-budget delivery of services.-Collecting and analyzing data to learn more about customer behavior, preferences, and goals/objectives for service.-Keeping accurate records pertaining to customer relationship management, preferences, and specific objectives.-Acting as a client advocate with a focus on improving the customer journey. Show less

Varsity Lacrosse Coach

• Jan 2020 - Present

Digital Marketing Account Manager

• Jul 2019 - Mar 2021

Organic SEO Account Manager

• Oct 2019 - Jan 2020

Student Intern

• Jun 2017 - Jul 2017

Spent the summer as a student intern where I worked closely with the agency's Public Relations department, gaining real world experience in the advertising industry and its processes. RIESTER advertising agency is ranked among Forbes "Top 100 Global Ad Agencies that Know Social Media & Google" with locations in Phoenix, Los Angeles, and Park City. Spent the summer as a student intern where I worked closely with the agency's Public Relations department, gaining real world experience in the advertising industry and its processes. RIESTER advertising agency is ranked among Forbes "Top 100 Global Ad Agencies that Know Social Media & Google" with locations in Phoenix, Los Angeles, and Park City.

Communications Intern

• Jun 2017 - Jun 2017

Communications Intern where I was tasked with content creation, and social media for the Arizona affiliate. As a part of this internship, some of the content creation includes the following: -Creating stories, e-blasts, and infographics that illustrate Komen Arizona’s successes (events & otherwise) -Report on local affiliate programs/headquarter news & updates regularly -Social media: Develop and manage a social media calendar (Facebook, Twitter, Instagram) in conjunction with holidays and appeal schedules to engage audience Show less