• Sep 2022 - Present

• Dec 2020 - Present

Administration and Office facilities department

• Jun 2018 - Dec 2020

• Manage and maintain all controlled company documents • Update and control procedure documents and forms • Take charge of all document identification, classification and filing • Assist with communication during external audits • Check and edit incoming documents and prepare for distribution • Ensure proper organization and security of documents • Distribute documents to relevant recipients • Confirm delivery of documents to proper personnel • Assisting with the monthly invoices report of DHL couriers by providing correct amount of AWBs along with signature • Assisting HR with monthly employee birthday report for gifts distribution as per location Show less

Guest Relations Executive

• Jan 2016 - Jun 2018

• Handling all group bookings email through outlets email • In charge of menu engineering (updating/printing) • Assisting service team during operation when needed • Handling all guests inquiries regarding all F&B venues • Assisting other outlets in achieving common goals • Work close to Restaurant Manager in terms of events arrangements; demonstrate flexibility in executing any tasks given in timely manner • Resolving guests issues and concerns • Handling all group bookings email through outlets email • In charge of menu engineering (updating/printing) • Assisting service team during operation when needed • Handling all guests inquiries regarding all F&B venues • Assisting other outlets in achieving common goals • Work close to Restaurant Manager in terms of events arrangements; demonstrate flexibility in executing any tasks given in timely manner • Resolving guests issues and concerns

Guest Relations

• Sep 2014 - Dec 2015

• Handling reservations for the outlet • Managing menu engineering • Handling phone calls and guests inquiries • Managing the guests flow during operation within the seating capacity of the outlet • Resolving guests issues and concerns • Assisting Manager with paper works with regards to the team members in the outlet. • Handling reservations for the outlet • Managing menu engineering • Handling phone calls and guests inquiries • Managing the guests flow during operation within the seating capacity of the outlet • Resolving guests issues and concerns • Assisting Manager with paper works with regards to the team members in the outlet.

Intern

• Jun 2011 - Jul 2011

• Handling Consular documentaries • Handling and procession of visas • Translation of business correspondence • Memorandums execution • IT department’s involvements • Handling Consular documentaries • Handling and procession of visas • Translation of business correspondence • Memorandums execution • IT department’s involvements