Diana Morales

Líder de gestión de proveedores at American Express México
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Contact Information
us****@****om
(386) 825-5501
Location
MX
Languages
  • Español Native or bilingual proficiency
  • Ingles Full professional proficiency

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Credentials

  • Microsoft Planner Essential Training
    LinkedIn
    Jul, 2022
    - Nov, 2024
  • “Harvard Leadership
    Organization:“Harvard Business Publishing Corporate Learning”
    Jan, 2022
    - Nov, 2024
  • Pensamiento estratégico
    LinkedIn
    Feb, 2021
    - Nov, 2024

Experience

  • American Express México
    • Mexico
    • Financial Services
    • 200 - 300 Employee
    • Líder de gestión de proveedores
      • Jun 2022 - Present

  • American Express
    • United States
    • Financial Services
    • 700 & Above Employee
    • GPN Team lead Customer Service
      • Oct 2018 - Jun 2022

  • Calibaja Manufacturing Inc.
    • United States
    • Outsourcing and Offshoring Consulting
    • 1 - 100 Employee
    • Project Management Specialist
      • Feb 2017 - Sep 2018

    • Customer Service
      • Jul 2015 - Feb 2017

      Ensure shipment processing and material transfers to final and internal customers.

  • Sanco Business Solutions
    • Sales and Retention Operations Supervisor
      • Feb 2015 - Jul 2015

      Lead a team 15-20 bilingual customer service representatives, assuring the client’s standards are followed and exceeded, leveraging a combination of best-in-class call center solutions, technology and expertise to deliver next level results! Lead a team 15-20 bilingual customer service representatives, assuring the client’s standards are followed and exceeded, leveraging a combination of best-in-class call center solutions, technology and expertise to deliver next level results!

  • ResultsCX
    • United States
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Program Manager
      • Apr 2014 - Nov 2014

      Lead a team of 7 supervisors and 90 bilingual customer service representatives maximize resources to accomplish and overpass different goals assigned by the client and the company. Lead a team of 7 supervisors and 90 bilingual customer service representatives maximize resources to accomplish and overpass different goals assigned by the client and the company.

  • ResultsCX
    • United States
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Gerente de proyecto
      • 2014 - 2014

      Selección de Personal Relación con el cliente Manejo y evaluacion de desempeño de supervisores Coordinación de proyectos interdepartamento Implementación de proyectos de mejora continua Analisis de indicadores Planeación, Organización y Control de los procesos relacionados con la cuenta. Selección de Personal Relación con el cliente Manejo y evaluacion de desempeño de supervisores Coordinación de proyectos interdepartamento Implementación de proyectos de mejora continua Analisis de indicadores Planeación, Organización y Control de los procesos relacionados con la cuenta.

Education

  • CETYS Universidad
    Licenciatura Administración de Mercadotecnia, Business, Management, Marketing, and Related Support Services
  • CETYS Universidad

Community

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