Experience

Suntrup Automotive Group

• United States
• Automotive
• 1 - 100 Employee

• Business Development Consultant

  • Aug 2014 - Present

   Receive inbound calls on new and pre-owned vehicles with a goal to establish a firm appointment date and time from the prospect guest to visit  Handle all guest inquiries with a focus on 100% guest satisfaction.  Maintain and communicate exceptional product and inventory knowledge to our guests.  Gather and track all guest data as directed; accurately enter into BDC database.  Facilitate timely follow up on all internet leads as directed by management and/or procedures.  Train employees  Work in close proximity with other Sales BDC Representatives in a team based environment.  Partner with BDC leadership on activities in the dealership / outside the call center. Communicate with the dealership management or front-line employees on behalf of our guests.  Participate in departmental and dealership meetings; other duties as assigned by management Show less



Hollywood Motors

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Business Development Consultant

  • Jan 2012 - Aug 2014

   Internet and phone marketing  Increase sales in vehicles  Train employees  Provide computer technical support  Operate phone systems  Make adequate preparations for financing and sales department  Handle customer accounts  Internet and phone marketing  Increase sales in vehicles  Train employees  Provide computer technical support  Operate phone systems  Make adequate preparations for financing and sales department  Handle customer accounts



Convergys Call Centre

• India
• Consumer Services
• 1 - 100 Employee

• Customer Service Sales Representative

  • Jan 2011 - Jan 2012

   Help Desk Tech Support  Increased sales  Handled Customers’ accounts  Implemented training for new employees  Help Desk Tech Support  Increased sales  Handled Customers’ accounts  Implemented training for new employees