Diana Malairau

Product Owner at Playtika
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Contact Information
us****@****om
(386) 825-5501
Location
RO
Languages
  • English Full professional proficiency
  • French Limited working proficiency
  • Romanian Native or bilingual proficiency

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Bio

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Experience

    • Israel
    • Computer Games
    • 700 & Above Employee
    • Product Owner
      • Mar 2021 - Present

    • Monetization Operations Administrator
      • Jun 2017 - Mar 2021

      - Responsible for the mass communication to players, via internal and external channels, to ensure a complete experience for the players.- Working toward optimizing sales/promotions and increasing customer retention and monetization.- Responsible for ensuring the smooth running of all the promotions.- Responsible for setting up campaigns in the game's Back Office system including messaging assets and pricing configurations.- Responsible for enabling/disabling game features through the game's Back Office system- Sending notifications and ongoing improvement of operations capabilities. - Assist the Community Manager in Social Media (Facebook) related activities (coupons, raffles, notifications and more).

    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Smart Quote Specialist / Pricing Advisor
      • Aug 2014 - Jun 2017

      Smart Quote Specialist Responsibilities: - Analyze sales data and compile information for reports (e.g., pipeline forecasting, quality assurance); identify trends and make observations. - Manage day-to-day post-sales order management (e.g., credits, returns) and resolution of customer issues (e.g., specialized product builds, performance reports, data analysis); handle multiple moderately complex customer accounts. - When needed mentor non-exempt level team members on day-to-day activities. - Manage open order (backlog) report issues resolution and reach out to supply chain or factory to determine source of delay; communicate status and escalate issues as necessary. - Resolve order management issues for all product lines using specialized subject matter knowledge and analysis; serve as a subject matter expert to other departments (e.g., testing new systems to ensure order management system works correctly). My Pricing Advisor Responsibilities: - Act as First Point of Contact for partners regarding pricing matters. - Assist various partners regarding pricing queries via phone or email considering the Route to Market. - Proactively collaborate with various partners in order to track and trace open/unresolved tasks and cases. - Perform operational tasks in order to approve, close and send offers to partner, distributors and end customers. - Perform OPG (Order Processing Guideline) updates, when needed. - Identify if/when partner training is needed, based on previous interaction and questions received up until that point, deliver the partner training in collaboration with other departments. - Coordinate the problem-solving process on matters indicated by partners. - Communicate with internal and external clients regarding job-specific area of expertise.

    • Romania
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Content Editor
      • Jul 2014 - Aug 2014

      - Produce new content and write it in an interesting and appealing manner. - Source images and artwork. - Photo manipulation using Adobe Photoshop or Adobe Illustrator. - Liaise with clients or internal departments. - Upload material onto different websites using the Magenta platform and HTML knowledge. - Maintain the site once it is live and ensure the information is accurate and constantly updated. - Produce new content and write it in an interesting and appealing manner. - Source images and artwork. - Photo manipulation using Adobe Photoshop or Adobe Illustrator. - Liaise with clients or internal departments. - Upload material onto different websites using the Magenta platform and HTML knowledge. - Maintain the site once it is live and ensure the information is accurate and constantly updated.

    • Romania
    • Public Relations and Communications Services
    • 1 - 100 Employee
    • Digital Art Manager
      • Sep 2013 - Aug 2014

      - Recruit the department's team- Work from a brief with the rest of the team, generate ideas to present back to the department/event that sent the brief.- Manage multiple projects at the same time and delegate the necessary tasks to other members of the team.- Take part in inter-department meetings in order to understand various concepts and help create briefs.- Edit the final results for presentation.- Deliver trainings to the team and other departments/teams (on how to create various deliverables or what information is needed in a brief).

    • Digital Art Executive
      • Oct 2012 - Sep 2013

      - Produce and create digital Web and print deliverables (posters, flyers, stickers, business cards, diplomas, badges, logos, social media visual content, ppt layouts).- Translate requirements into mockups.

  • Insight360
    • Bucharest, Romania
    • Marketing Intern
      • Apr 2014 - May 2014

      - Take over content creation for various social media accounts, including organizing cross-platform content strategies. - Develop new social media campaigns from the ground up, considering the clients’ needs and their specific industries. - Monitor social channels for trending news, ideas and memes, then capitalize on those trends through the existing social media accounts. - Perform research into the clients’ industries and provide actionable tips and advice for expanding their reach in the digital space. - Assist with capturing and analyzing social media metrics. - Perform market analysis and research on competition. - Help organize marketing events. - Assist in the creation of circulars, mock ups, e-mail campaigns, on line promotion, etc.

    • Professional Services
    • 700 & Above Employee
    • Office Assistant
      • Jun 2013 - Nov 2013

      - Forward information by receiving and distributing communications. - Collect and mail correspondence, copy information. - Maintain supplies by checking stock to determine inventory levels; anticipate requirements; place and expedite orders; verify receipts; stock items; deliver supplies to work stations. - Maintain equipment by completing preventive maintenance; troubleshooting failures; call for repairs; monitor equipment operation. - Perform reception duties; schedule meetings. - Forward information by receiving and distributing communications. - Collect and mail correspondence, copy information. - Maintain supplies by checking stock to determine inventory levels; anticipate requirements; place and expedite orders; verify receipts; stock items; deliver supplies to work stations. - Maintain equipment by completing preventive maintenance; troubleshooting failures; call for repairs; monitor equipment operation. - Perform reception duties; schedule meetings.

    • Programming & Ticketing Intern
      • Feb 2013 - May 2013

      - Research films by looking through other Festivals, specific topics and other creative leads. - Ensure all data required for each film is accessible to programmers and rest of staff. - Participate in weekly programming meetings. - Familiarize oneself with Festival venues and partners. - Offer any general programming suggestions. - Assist with spreadsheet and data management. - Assist with year-round screenings and events. - Perform all ticket sales and box office functions utilizing ticketing software partner. - Maintain all ticket office deposits and records.

    • Event Organizer
      • Oct 2012 - May 2013

      - Research and reach out to potential collaborators ( locations, sponsors, media partners, speakers). - Take part in meetings with potential collaborators, present barter offers. - Come up with both the online and the offline communication concept. - Keep in touch with the targeted audience and KOLs (Key Opinion Leaders) through social media (Facebook, Twitter, event website). - Research and reach out to potential collaborators ( locations, sponsors, media partners, speakers). - Take part in meetings with potential collaborators, present barter offers. - Come up with both the online and the offline communication concept. - Keep in touch with the targeted audience and KOLs (Key Opinion Leaders) through social media (Facebook, Twitter, event website).

Education

  • University of Bucharest
    Master’s Degree, Faculty Of Sociology And Social Work
    2014 - 2016
  • University of Bucharest
    Bachelor’s Degree, Faculty of Letters, Department of Public Relations and Communication
    2011 - 2014
  • Vasile Alecsandri National Highschool Galati
    High School, Philology bilingual
    2007 - 2011

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