Experience

Tennessee Department of Transportation

• United States
• Government Administration
• 700 & Above Employee

• Transportation Program Monitor

  • Jun 2018 - Present

  Greater Nashville Area, TN • Assist with the coordination of Structural Division programs and activities • Assist in the development of spreadsheets, presentations, forms, form letters, publications, memos, database queries, logs, and other systems to facilitate accurate data gathering, tracking, training, efficiency and dissemination. • Participate in brainstorming sessions in an effort to develop streamlining initiatives and improve business practices for the Division • Coordinate training as needed •… Show more • Assist with the coordination of Structural Division programs and activities • Assist in the development of spreadsheets, presentations, forms, form letters, publications, memos, database queries, logs, and other systems to facilitate accurate data gathering, tracking, training, efficiency and dissemination. • Participate in brainstorming sessions in an effort to develop streamlining initiatives and improve business practices for the Division • Coordinate training as needed • Assist with contracts, contract addendum, invoices, payment processing, work orders, invoice approvals, and consultant contract selection • Create and maintain reports and tracking based on the needs of the Division such as staff training and correspondence tracking •Records Coordinator - Ensures proper storage and disposal of documents in accordance with the state’s life cycle processes • Create standardized templates when requested for various offices within the Division • Work with Division staff to create standardized procedures in an effort to create consistency across all offices and document technical procedures • Create training documentation and participate in internal staff training regarding procurement and contracts • Examine a variety of documentation to ensure accuracy and compliance

• Administrative Services Assistant II

  • Jul 2016 - Jun 2018

  Greater Nashville Area, TN • Review invoices for accuracy and allowable expenditures • Create purchase orders, receipts and vouchers and enter into Edison • Manage and update consultant database • Assist in creating training documents for the department • Assist in implementing new training procedures via conferences and web training • Develop, implement and utilize tracking records and reports • Maintain positive relationships with consulting firms and consultant assistants • Maintain positive… Show more • Review invoices for accuracy and allowable expenditures • Create purchase orders, receipts and vouchers and enter into Edison • Manage and update consultant database • Assist in creating training documents for the department • Assist in implementing new training procedures via conferences and web training • Develop, implement and utilize tracking records and reports • Maintain positive relationships with consulting firms and consultant assistants • Maintain positive communication with the Finance department to expedite payments



Ajilon

• Administrative Assistant

  • Nov 2015 - Jul 2016

  Nashville, TN QA Administrative Assistant-Corrections Corporation of America • Provided support for over 60 facilities operated by CCA (now Core Civic) • Cataloged results from internal and external audits implementing the Steton Quality Assurance system • Imported plans of action from quality audits and follow up with facilities to assure satisfactory completion • Audited files in SharePoint and Steton to assure that files reflected the most up-to-date contracts, regulations and local… Show more QA Administrative Assistant-Corrections Corporation of America • Provided support for over 60 facilities operated by CCA (now Core Civic) • Cataloged results from internal and external audits implementing the Steton Quality Assurance system • Imported plans of action from quality audits and follow up with facilities to assure satisfactory completion • Audited files in SharePoint and Steton to assure that files reflected the most up-to-date contracts, regulations and local ordinances. • Prepared and verified expense reports Show less



Shoney's Restaurants & Franchising

• United States
• Restaurants
• 1 - 100 Employee

• Franchise Assistant

  • Jun 2015 - Oct 2015

  Greater Nashville Area, TN • Collected, reviewed, and verified data from franchise store sales and submitted findings to the accounting department • Distributed monthly and quarterly sales reports to the franchise department and other corporate personnel • Gathered sales and other data to be used in determining quarterly bonuses for Franchise Business Consultants. Determined who qualified for bonuses and submitted requests for bonus payouts to payroll and accounting departments • Assisted in both the gathering… Show more • Collected, reviewed, and verified data from franchise store sales and submitted findings to the accounting department • Distributed monthly and quarterly sales reports to the franchise department and other corporate personnel • Gathered sales and other data to be used in determining quarterly bonuses for Franchise Business Consultants. Determined who qualified for bonuses and submitted requests for bonus payouts to payroll and accounting departments • Assisted in both the gathering and verification of information relating to Shoney’s and its franchisees and ensured the availability of accurate information for the monthly and quarterly franchisee reports and revisions • Coordinated quarterly Franchise Advisory Council meeting • Created and maintained guest complaint/compliment log for franchise store locations and followed up to ensure satisfactory resolutions for complaints • Maintained, scheduled and coordinated meeting calendars both on and off the corporate site • Prepared travel arrangements and itineraries for franchise department • Assisted in proofing legal correspondence Show less



Staybridge Suites® Hotels

• United States
• Hospitality
• 700 & Above Employee

• Guest Services Manager

  • Jun 2013 - May 2015

  Chattanooga, Tennessee Area Guest Services Manager • Managed front desk operations and resolved guest complaints • Monitored implementation of quality brand standards • Hired and trained staff on customer service procedures • Created and monitored the hotel website and responded to all complaints/compliments Sales Coordinator • Negotiated rates for guestrooms, meeting rooms and catering to maximize total revenues and profits • Created a client base of organizations, social and corporate, through… Show more Guest Services Manager • Managed front desk operations and resolved guest complaints • Monitored implementation of quality brand standards • Hired and trained staff on customer service procedures • Created and monitored the hotel website and responded to all complaints/compliments Sales Coordinator • Negotiated rates for guestrooms, meeting rooms and catering to maximize total revenues and profits • Created a client base of organizations, social and corporate, through outside and inside sales efforts to produce sales contracts • Prepared contracts, proposals, letters and month-end sales reports • Created employee incentives to produce sales leads • Created a program to target local families to stay on property during emergency situations such as flood or fire Night Auditor • Carried out the responsibilities of the Manager on Duty • Coordinated logistics of floor planning and room arrangements • Generated and distributed financial and auditing reports • Resolved accounting discrepancies • Balanced credit card and check transactions Show less



Hamilton Inn

• Front Office Manager

  • May 2012 - Jun 2013

  Chattanooga, TN • Operated a switchboard telephone system • Greeted, registered, and assigned room to guests • Computed bills and collected payments for guests • Reviewed accounts and charges related to accounts upon check-out both manually and through Gearco • Advised maintenance and housekeepers of issues with guest rooms both when the room was occupied and vacant • Completed daily paperwork to record transactions made for the shift and made daily monetary deposits