Experience

Maytronics

• Israel
• Appliances, Electrical, and Electronics Manufacturing
• 400 - 500 Employee

• Customer Care Specialist

  • Apr 2023 - Present



TELUS International

• Canada
• IT Services and IT Consulting
• 700 & Above Employee

• Content Analyst

  • Mar 2020 - Apr 2023

  - Advanced content analysis combining AI with human interaction. - Establish a proactive response to content risks making sure that items are placed in the right category and are free from scams. - To make sure all content from images to videos and from articles to multimedia files are fit for general public consumption. - Advanced content analysis combining AI with human interaction. - Establish a proactive response to content risks making sure that items are placed in the right category and are free from scams. - To make sure all content from images to videos and from articles to multimedia files are fit for general public consumption.



Computacenter

• United Kingdom
• Information Technology & Services
• 700 & Above Employee

• Airbus IT Support Analyst

  • Jan 2017 - Mar 2020

  - Serve as the initial point of contact for Airbus users from all over the world, providing IT Support and assistance on internal applications, computers, ipads and printer hardware using "Windows remote access", Lync and Go-To-Assist. - Monitors & responds to ticketing systems to resolve users' issues with the highest level of customer satisfaction from start to resolution. - Advance technical support, instant bug detection, and reporting to development, Escalating unresolved problems to a higher level of support. Show less



Ukash (Smart Voucher Limited)

• Financial Services
• 1 - 100 Employee

• Executive Customer Service and Fraud Prevention Advisor

  • Feb 2013 - Dec 2015

  - Conduct extensive research in order to validate purchases and follow-up on fraudulent transactions across EMEA, AU & US regions using electronic money, responding promptly to customer inquiries, handling and resolving complaints following FCA regulations. - Investigate and effectively analyze common patterns of suspicious behavior and flag high-risk attributes. - Monitor and implement fraud detection strategies working closely with relevant departments and reporting to UK law enforcement partners. Show less



Habitat

• United Kingdom
• Retail
• 500 - 600 Employee

• Store Manager

  • 2011 - 2013

  - Full responsibility for the store merchandising, financial performance, product management, including ordering, receiving, price changes, handling damaged products, and returns. - Leading the team, recruiting, training, and supervising staff. Communication, adaptability, and organization for business growth, increased sales, operating standards, and colleague development and performance achieving targets for store Development. - Quality Customer service, asking for customer feedback and taking it seriously to improve, focusing on their satisfaction dealing with issues and complaints. Show less



GE Capital

• United States
• Financial Services
• 700 & Above Employee

• Fraud Prevention Analyst

  • Aug 2006 - Jan 2010

  - Responsible for new accounts processing and validation of auto motion credits in order to approve the credit amount and risk. - Reviews reports and monitors account transactions that are potentially fraudulent, identifying and helping minimize risks placed by fraud patterns and trends and taking appropriate actions. - Achieving and exceeding weekly productivity and quality standards consistently. - Responsible for new accounts processing and validation of auto motion credits in order to approve the credit amount and risk. - Reviews reports and monitors account transactions that are potentially fraudulent, identifying and helping minimize risks placed by fraud patterns and trends and taking appropriate actions. - Achieving and exceeding weekly productivity and quality standards consistently.