Experience

CVS Health Payor Solutions

• Hospitals and Health Care
• 1 - 100 Employee

• SSI Med D Senior Care Customer Service Representative

  • Aug 2023 - Present

  After my interim position for 7 weeks, I am happy to announce I accepted the full time position as a Sr customer service representative.

• SSI Med D Interim Senior Resolution Specialist

  • Jun 2023 - Present

• CCR I

  • Sep 2022 - Present

  • Resolving issues as a “single-point-of-contact” based on phone calls, plan sponsors, policies, etc..• Providing customized communication by understanding and engaging the members• Educating as a SME • Assisting customers on various elements of prescription benefits and plan information



Centrinex

• United States
• Financial Services
• 100 - 200 Employee

• CSR III for Shared Group II Portfolio

  • May 2022 - Sep 2022

  I worked from home during the 3rd trimester of my pregnancy and afterwards to be closer to my baby.

• Associate Superviser for Shared Group II Portfolio

  • Dec 2021 - May 2022

  • Awarded “Employee of the Month” February 2022 • Trusted as a trainer for new employees• Stayed late when needed • A great tactician & team member• Good attendance • Great attitude and coachable

• Bilingual Team Leader and CSR II — Shared Group II Portfolio

  • Apr 2021 - Nov 2021

  I worked for a company that has been one of the leading contact center providers in the Johnson County and surrounding areas!• Promoted to Team Leader within a few weeks • Awarded “Rookie of the month” June 2021 • “Brings great energy to the team!”• “Reliable, has never called off work”• “Already training new employees”• “She is truly a team player!”



Shipt

• United States
• Software Development
• 700 & Above Employee

• Personal Shopper

  • Aug 2020 - Jan 2021

  • Worked here during the Covid Pandemic • Shopped for and delivered groceries to people's homes • Honored to serve my community and help keep families safe • Worked here during the Covid Pandemic • Shopped for and delivered groceries to people's homes • Honored to serve my community and help keep families safe



Willow Montessori on the Plaza

• Teacher

  • Apr 2019 - Dec 2019

  • Lead teacher for the toddlers • Assisted in all the classes as support staff • Spearheaded administrative duties as Head of Office • Filled in as Administrative Assistant for Head of School • Became Chief Operator of the school lunch program • Lead teacher for the toddlers • Assisted in all the classes as support staff • Spearheaded administrative duties as Head of Office • Filled in as Administrative Assistant for Head of School • Became Chief Operator of the school lunch program



Little Schoolhouse

• Homeschool Teacher

  • Sep 2018 - Apr 2019

  • Homeschooled my oldest daughter through kindergarten • Initiated the program to teach her to read and do math • Did this while also taking care of a baby/toddler • Homeschooled my oldest daughter through kindergarten • Initiated the program to teach her to read and do math • Did this while also taking care of a baby/toddler



Kensington School

• United States
• Education
• 100 - 200 Employee

• Transitional Kindergarten Teacher

  • Oct 2015 - May 2017

  • Assisted in all classrooms as needed as support staff • Substituted for the school cook for a month • Cared for babies, toddlers, and young children up to 5 years old • Assisted in all classrooms as needed as support staff • Substituted for the school cook for a month • Cared for babies, toddlers, and young children up to 5 years old



Illinois Department of Human Services

• Government Administration
• 700 & Above Employee

• SSCT in Training for Case Manager

  • Feb 2014 - Jul 2014

  • Worked with low-income and diverse populations • Interviewed customers for state benefits • Enrolled clients in services like the SNAP and Medicaid • Organized files and information & data entry • Managed and organized large volumes of cases • Worked with low-income and diverse populations • Interviewed customers for state benefits • Enrolled clients in services like the SNAP and Medicaid • Organized files and information & data entry • Managed and organized large volumes of cases



Larkin High School

• Elgin, Illinois

• Bilingual Para Educator

  • Nov 2013 - Feb 2014

  • Worked with Hispanic students of low-income families • Aided teachers to keep students on task • Assisted students with classwork and homework • Worked with Hispanic students of low-income families • Aided teachers to keep students on task • Assisted students with classwork and homework



Matea Valley High School

• Aurora, IL

• Spanish Substitute Teacher

  • Nov 2012 - Dec 2012

  • Substituted in Spanish class during a parental leave • Helped students stay on task with language learning • Monitored progress and designed lessons • Substituted in Spanish class during a parental leave • Helped students stay on task with language learning • Monitored progress and designed lessons



Littlelanguageschool.com

• Private Spanish & ESL Teaching and Tutoring

  • Sep 2010 - Feb 2012

  • Gave private lessons to K-12 children & college students • Initiated this self-employment while being a full-time college student • Gave private lessons to K-12 children & college students • Initiated this self-employment while being a full-time college student



Covenant Classical School

• Naperville. IL

• Spanish Teacher

  • Sep 2010 - Dec 2011

  • Taught Spanish to elementary and middle school students. • Implemented lessons and worksheets • Monitored student progress • Taught Spanish to elementary and middle school students. • Implemented lessons and worksheets • Monitored student progress



Wheaton College

• United States
• Higher Education
• 700 & Above Employee

• Spanish Tutor

  • Sep 2009 - Oct 2011

  • Created personal lessons • Adjusted to the students needs • Covered pronunciation, fluency, and grammar and spelling • Created personal lessons • Adjusted to the students needs • Covered pronunciation, fluency, and grammar and spelling



Cottey College

• United States
• Higher Education
• 100 - 200 Employee

• Front Desk Receptionist

  • Aug 2007 - May 2008