Experience

Citycom

• United Kingdom
• Telecommunications
• 1 - 100 Employee

• Account Development Manager

  • Jan. 2022 - –Heute

• Account Executive

  • Sept. 2020 - Dez. 2021

  Summary of duties:• Make B2B calls, social marketing and email campaigning approaching C Level Executives• Profile each prospect, gather and document information about each company’s systems• Present Business portfolio presentations to clients• Enter and maintain accurate notes onto our CRM, including opportunities booked, general notes,company profile information, dates for follow up calls• Work with the Marketing team to manage designated call/marketing campaigns• Build a strong pipeline of 'Engaged’ prospects• Research (using tools such as Google / LinkedIn / ZoomInfo) other key decision makers within the organisation• Meet the KPI’s as agreed• Drive strategically important product sales into the base, organising regular client technology workshops focused around Unified Communications, SIP, Mobile, Fixed and data networks• Clearly articulate and present the Citycom strategy into all clients, aligning with their own values and strategic vision• Open minimum 3 new customers account every quarter• Renew existing clients• Manage any customer escalations• 70% of the time it's dedicated to new business selling and 30% at renewing and managing existing customers• Compliance with company information security policies and procedures, reporting incidents and ensuring necessary security procedures or activities are completed

• Account Manager

  • Apr. 2019 - Sept. 2020

  Principal Responsibilities:• As an Account Manager my main responsibility is to manage and grow the revenue and product penetration of a set of Citycom client accounts• The role is targeted on the growth and retention of existing clients, as well as enhancing product penetration and generating referral leads and campaigns to generate additional revenues• Exceed targets set for retaining and growing revenues, cross selling fixed lines, data products and unified communications, as well as re-signing existing contracts, all within Gross Profit guidelines.This includes:• To proactively account manage a list of accounts• Establish and develop relationships within the allocated customer base• Meet and exceed monthly sales targets• Focus on retaining and growing existing revenues• Generate and qualify cross sale opportunities from within the client base• Take responsibility for full sales cycle from initial contact to signing of contracts• Identify opportunities using a consultative, benefits- based sales approach• To maintain and grow the existing customer base, ensuring excellent service is given to customers at all times• Self generate new business leads via canvassing• Consistently look to find sales opportunities using innovative techniques• Manage churn and erosion by proactively re-signing and upgrading customers• Generate referrals for other sections of the business by cross-selling• Day to day administration tasks• Updating CRM system, generating and maintaining management reports• Understand the benefits of each Citycom product/solution• Work to set KPI’s



RITECHEM PHARMACY LIMITED

• Pharmaceutical Manufacturing

• Senior Pharmacy Assistant

  • Feb. 2018 - Apr. 2019

  Principal Responsibilities:- Dispensing prescription medication and other medical products to patients under direction of licensed pharmacist- Counting pills, labeling bottles, priceing and compounding medications to prepare prescriptions for patients as directed- Performing administrative duties, including answering phones, receiving and inputting prescription orders, operating cash registers, and restocking inventory- Organising and assessing patient information- Suppling patients with information and education on their prescriptions- Monitorising prescription-filling process to ensure compliance with relevant regulations and pharmacy policies- Answering patients questions about their medications under the supervision of the pharmacist- Taking inventory of drugs on hand and records results- Placing orders for additional drugs as directed by the pharmacist- Maintaining electronic patient information- Preparing billing information for medications- Completing patients sales transactions for purchase of prescription and over-the-counter medications as well as other pharmaceutical productsThese pharmaceutical responsibilities are similar to the duties of a pharmacy technician.



SWAROVSKI

• Switzerland
• Retail Luxury Goods and Jewelry
• 700 & Above Employee

• Sales Consultant

  • Jan. 2017 - Feb. 2018

  Principal Responsibilities:- Greeting customers, listening to customer requirements, offering information about available products, helping customers with decision-making, closing sales, boxing and bagging purchases and providing information about warranties- Arranging displays in windows and show cabinets- Advising customers on products - Taking payments for goods, and issuing receipts and guarantees- Meeting sales targets- Using IT systems to manage customer accounts and control stock- Gift wrap goods- Carry out repairs and adjustments- Provide a jewellery cleaning service



RTC PROFFICE EXPERIENCE

• Sales Consultant and Key Account Manager

  • Mai 2011 - Sept. 2016

  Principal Responsibilities:- B2B Sales and account management- Contacting prospective clients- Developing fantastic relationships with existing and potential clients in a face to face field based setting- Making visits to clients- Develop and maintain strong product knowledge relating to the products that i sell- Managing my portfolio of existing customers within my base by establishing good relationships with my customers and selling solutions based on their needs- Conducting Inbound and outbound calls to and from our customers- Following up on sales leads to ascertain client interest and convert these into sales orders- Ensuring orders are sucessfully dispatched to customers, inline with their requested delivery times - Participate and conduct training for new starters within the department as well as planning and conducting regular training/information sessions for department- Meeting and exceeding individual and team targets through my sales activities



ROMTELECOM BUSINESS SOLUTIONS

• Key Account Manager

  • Feb. 2009 - Mai 2011

  Principal Responsibilities:- B2B Sales and account management- Making a high volume of outbound calls to potential customers- Building and establishing relationships with customers or potential buyers- Responsible for understanding and updating key customer accounts and their specific requirements - Up selling and cross selling products by knowing your customers needs- Ensuring orders are sucessfully dispatched to customers, inline with their requested delivery times- Assisting customers with any queries that they may have- Promoting and selling Romtelecom services to any new customer- Converting new business enquiries into confirmed business opportunities and building successful relationships- Meeting and exceeding individual and team targets through my sales activities



Vodafone

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Customer Service Representative

  • Apr. 2007 - Apr. 2009

  Principal Responsibilities:- Answering a high volume of inbound calls from new and existing customers- Managing my own time/diary- Record in a timely manner all customer enquiries- Offering solutions for customer requirements and preparing competitive quotations and proposals - Upsell during a call- Retention- Participate on trainings Principal Responsibilities:- Answering a high volume of inbound calls from new and existing customers- Managing my own time/diary- Record in a timely manner all customer enquiries- Offering solutions for customer requirements and preparing competitive quotations and proposals - Upsell during a call- Retention- Participate on trainings