Experience

Costa Coffee Polska

• Poland
• Retail
• 1 - 100 Employee

• Shift Manager

  • Feb 2022 - Present

• Shift Lead

  • Jun 2019 - Jun 2022

  Effectively managing a fast-paced coffee shop in one of the busiest areas of the cityProviding weekly sales reports for Area ManagerCreating buyer persona for selected location by collecting data based on customer observationMitigating customers dissatisfaction to avoid problem escalation by handling questions and concerns with speed and professionalismCreating action plan after audit (HACCP/BHP Check/Costa Check) - list of improvements that should be implemented with scheduling and choosing the responsible person for itManaging placing office&cleaning supplies ordersIncreasing staff retention - improving workplace atmosphere by resolving concerns between crew members and Store Manager through gathering team feedback and representing it to Store ManagerMonthly inventorying Show less



Res-Gastro SP. zoo SP. K.

• Rzeszów, Podkarpackie, Poland

• Food Service Worker

  • Mar 2017 - May 2019

  Customer service: McCafe, McDrive Cash Register Improved customer satisfaction Trained new staff members Increased sales Gained 'Employee of the Month' award twice Experience of fast service during the city events Customer service: McCafe, McDrive Cash Register Improved customer satisfaction Trained new staff members Increased sales Gained 'Employee of the Month' award twice Experience of fast service during the city events



RGIS Polska

• Poland
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Inventory Clerk Assistant

  • Apr 2019 - Apr 2019