Marketing Manager

• Oct 2022 - Present

Brand Manager

• Jan 2021 - Present

Social Media Marketing Specialist

• Mar 2020 - Mar 2021

Group Marketing Manager

• Jun 2019 - Feb 2020

Retails & Brands Handeled: Mama's & Papa's, Toy Town, Toy Store and Mazen World. Retails & Brands Handeled: Mama's & Papa's, Toy Town, Toy Store and Mazen World.

Mobile Retail marketing Supervisor

• Aug 2016 - Apr 2019

•Market intelligence through weekly collection of competitor marketing activities/campaigns,prices, Products NPI, Sell-out data.•Increase MC Direct channel coverage to reach a pre-defined target.•Increase the number of MC Super star shops to a pre-defined target, achieving a consistentaverage monthly sell-out at these shops.•Merchandiser’s team roles management & supervision through organisation of weekly routing,follow-up on daily/weekly reporting, and sell-out data collection process•Basic and strategic POSM management in addition to storage inventory room management,•Develop & Execute Seasonal Sell out Promotion activities by providing various sales support tothe designated sales Channels to improve sales results•Managing the weekly Purchase, sales, and inventory of both the distributor, and top 30channels.•Manage In-Store branding projects within channels•Sell-out data collection among key channels to increase LG Market share Show less

General Procurement

• Jan 2012 - Jul 2016

•Optimizing procurement process with an objective of meeting the QCD triangle requirements, and at the same time reduce the lead time of PO process•Coordination with all business units to understand project scope of work, and brief suppliers accurately•Creating supplier selection criteria, which include, supplier responsiveness, Quality, time, cost, financial capability, technological facilities, maintenance service and post job follow up.•Systematic evaluation of suppliers after project execution based on procurement and BU’s feedback with an •Objective of monitoring their compliance to the agreements and perform corrective actions if any breach occurs •Re-engineering the procurement process through yearly pre-agreement contracts to decrease the lead-time for standard jobs, from seven to three working days•Sourcing new suppliers on quarterly basis through existing supplier network, and other procurement professional’s personal network.•Maintaining long-term relationships with existing suppliers through regular updates on upcoming jobs ahead of time•Drafting contract with new and existing suppliers especially for high value brand shop projects, and reviewing agreements with the legal department•Negotiating with suppliers to maximize company’s profit, and increase savings.•Tracking on-time payment settlement for suppliers•Effective use and control of marketing budgets cost breakdown.•Accurate reporting of Lebanon office fixed assets counting & labeling•Monthly reporting to RHQ through CI tracker•Timely General procurement support before activity execution(Including brief collection with scope of work and budget verifying, quotation collection, comparison, negotiation, supplier registration, recommendation, and PO issuing based on CQD•Negotiation to seek discount to reach target of 30% cost saving Show less

Brand marketing executive

• Jan 2010 - Jan 2012

Brand Marketing Assistant Manager, Jan 2010 till Jan 2012•Coordinating Above The Line & Below The Line activities with dealers and distributors•Budget sourcing for the annual brand marketing and PR plans•Management and execution of new product launching, activations, media club events,•Media trips, exhibitions, and end year events.•Maintaining long term relationships with PR, and media club members to achieve innovative PR for tactical and seasonal initiatives.•Reporting PR value to reflect LG exposure in the press and ROI•Briefing ad agencies to come up with a creative concept and related visuals•Developing In-store marketing plans for all consumer electronics, MC and IT products across Lebanon•Market sending through monitoring competitors’ prices, Advertisements, Campaigns, and promotions•Conducting market visits, mystery shopping (In-Store projects) and track LG brand presence and status in the market Show less

Service Counselor

• Feb 2009 - 2010

•Managing customer inquiry through effective communication skills to ensure customer maximum satisfaction•Coordinating customers’ repair orders with the service center to ensure all repairs are finalized within 48 hours. •Preparing monthly service performance KPI summary reports•Performing job closing process and happy calls on a daily basis, •Handling VOC (voice of customers) for all customer complaints and critical problems, and providing suitable solutions•Problem solving and conflict resolution for angry LG customers Show less

Documentation Executive- Customer Support

• 2007 - 2008

Documentation Executive- Customer Support, 2007- 2008 •Handling import and export shipments for Lebanon and Lattakia •Check import/export documentation to determine cargo and goods content and classification •Contact vendors and or claims adjustment departments in order to resolve shipment problems •Determine method of shipment, and prepare bills of lading, invoices and other shipping documents •Keep records of all goods shipped, received and stored •Providing a full customer support and service, relaying shipments tracking info, shipments’ cost, description amendment, demurrage, etc.. •Notify consignees of the arrival of freight and arrange for delivery Show less

Trainee – Summer Internship Program, 2006

• 2006 - 2006

Trainee – Summer Internship Program, 2006 •Performing daily banking procedures including creating and managing savings and current accounts, foreign exchange and letters of credit, guarantees, and swift (local and international) •Attended one week Orientation in Byblos – Headquarter Trainee – Summer Internship Program, 2006 •Performing daily banking procedures including creating and managing savings and current accounts, foreign exchange and letters of credit, guarantees, and swift (local and international) •Attended one week Orientation in Byblos – Headquarter