Search Engine Optimization Copywriter

• Jun 2021 - Present

Customer Service Representative

• Oct 2020 - Present

Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution interact with customers through email on Gorgias to assure that their inquiries are met in a timely manner and to the satisfaction of the customer monitor social media pages (Facebook & Instagram) and respond to comments on posts direct messages to assure that the customers’ questions are answered or inquires on their orders are handled

Story Development Intern

• Feb 2021 - May 2021

Read and analyzed scripts for the purpose of producing coverage reports in a timely manner From scripts developed story development plans and short pitches Read and analyzed scripts for the purpose of producing coverage reports in a timely manner From scripts developed story development plans and short pitches

Assistant

• Feb 2019 - Oct 2020

assisting in preparing garments, mostly activewear, with the designs as requested by the clients placing logos or other designs onto the garment that was then to be sent to production for finalization assisting in preparing garments, mostly activewear, with the designs as requested by the clients placing logos or other designs onto the garment that was then to be sent to production for finalization

Case Writer

• Oct 2018 - Dec 2018

Intern

• Jan 2018 - May 2018

In charge of planning and putting together an exhibition on Latin American migrants in Poughkeepsie regarding their history and culture. In charge of planning and putting together an exhibition on Latin American migrants in Poughkeepsie regarding their history and culture.

History Research Assistant

• Aug 2016 - May 2018