Diana Franco

Community Partnerships, Coordinator at MLSE LaunchPad
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Contact Information
us****@****om
(386) 825-5501
Location
Toronto, Ontario, Canada, CA

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Bio

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Experience

    • Canada
    • Non-profit Organizations
    • 1 - 100 Employee
    • Community Partnerships, Coordinator
      • Aug 2021 - Present

      Working with community partners including other non-for profits to bring their expertise in programming, events, and work readiness for youth. Responsibilities include: • Conduct research to create intentional partnerships to reach organizational needs and goals • Support and execute collaborative community partner programming by understanding needs, assets, and priority areas for capacity building • Develop and track all budgetary aspects of programming • Responsible for coordinating multiple tasks and deadlines with partners and funders to deliver on organizational goals and program outcomes • Connect with potential partners to present ideas and opportunities for collaboration • Support all administrative aspects of programs, including budget, scheduling, program logistics, and data collection • Develop internal and external status reports focused on progress, feedback, and outcomes for effective sharing of information • Provide 1:1 support to develop work plans that deliver on organization goals •. Career support for youth providing 1:1 engagment Show less

    • Canada
    • Non-profit Organizations
    • 700 & Above Employee
    • Youth Worker
      • Oct 2016 - Present

      • De-escalate conflicts by utilizing problem solving and crisis intervention techniques• Develop and execute programs focused on mental health, well being, and life skills• Developed and maintained meaningful relationships with residents • Advocated for resident’s voice and perspective when developing case plans • Connect youth to external supports within the community in accordance with their case plan• Monitor the safety and well-being of clients and staff by doing regular checks • Provide counselling to youth in times of distress by actively listening • Complete administrative tasks such as answering phones, processing clients intakes and discharges on SMIS, and tracking statistical information • Knowledge of Toronto Shelter Standards and Legislation Show less

    • Director of Summer Camp
      • Apr 2019 - Aug 2019

      • Responsible for hiring qualified staff • Complete administrative tasks accurately and on-time including all paperwork associated with hiring, payroll, staff scheduling, camper attendance and automated phone calls, parent communication, YMCA visa reconciling etc• Monitor’s expenditures and ensures purchases are within camp budget; submits all receipts and invoices to Senior Director weekly• Provide ongoing support to the staff team to ensure that programs are in line with camp objectives a• Responsible for Parent and Staff Communication by ensuring that all parent inquiries are addressed in timely fashion and by keeping staff informed and up to date of any changes in schedule and staff meetings• Follows policies and procedures when dealing with suspected abuse, incident reporting, and programming Show less

    • United States
    • Non-profit Organizations
    • 700 & Above Employee
    • Duty Coordinator
      • Mar 2021 - Oct 2021

      • Support families by acting as a liaison, with various community resources. • Supervise volunteers and delegate task, while monitoring performance. • Responsible for fire safety responsibilities. • Compile data and provide exceptional customer service; across two sites: RMHC House and SickKids Hospital family room. • Perform administrative duties, as operating large telephone systems, preparing documents and maintaining personal documentation according to PHIPPA standards. • Support families by acting as a liaison, with various community resources. • Supervise volunteers and delegate task, while monitoring performance. • Responsible for fire safety responsibilities. • Compile data and provide exceptional customer service; across two sites: RMHC House and SickKids Hospital family room. • Perform administrative duties, as operating large telephone systems, preparing documents and maintaining personal documentation according to PHIPPA standards.

    • Canada
    • Civic and Social Organizations
    • 1 - 100 Employee
    • Lead Facilitator
      • Sep 2019 - Jun 2021

      • Consulted with children, teachers, parents, and external supports to create optimal educational and developmental goals • Connected families to external resources to provide identified support • Complete all documentations in accordance with our policies such as expense reports, daily records, session plans, monthly records, incident reports, and behavioural reports • Developed programs that focus on wellness • Communicate with parents to ensure all parties are informed, involved, and aware of necessary information Show less

    • Canada
    • Government Administration
    • 700 & Above Employee
    • Program Coordinator
      • Dec 2017 - Jun 2019

      • Planned weekly programs accordance with HIGH-FIVE principles • Responsible for daily administrative tasks • Responsible for performance appraisals offering support and guidance to staff and volunteers to ensure program efficiency • Held team meetings to address concerns regarding program, participants and how to deliver a successful program • Planned weekly programs accordance with HIGH-FIVE principles • Responsible for daily administrative tasks • Responsible for performance appraisals offering support and guidance to staff and volunteers to ensure program efficiency • Held team meetings to address concerns regarding program, participants and how to deliver a successful program

Education

  • Toronto Metropolitan University
    Bachelor of Social Work, Social Work
    2012 - 2017
  • Sheridan College
    Diploma of Education, Early Childhood Education
    2020 - 2021

Community

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