Experience

BMB Group, A proud part of Agthia

• United Arab Emirates
• Food and Beverage Manufacturing
• 200 - 300 Employee

• E-commerce executive

  • Apr 2022 - Present

  - Demand planning based on sales report and projections - Reviewing product listings on sites such as Amazon, Noon Daily, Kibsons, Kitopi and Talabat to ensure they are consistent with company policies -Creating product descriptions and images that will help customers make informed purchase decisions. - Coordinating with the logistics team to ensure hassle-free delivery - Proactively contacting suppliers to conduct promotional activities on Online channels. - Establishing new brand campaigns - Create SO's and invoicing for all clients -Monthly forecasting for all channels -monthly and weekly sell in/ sell out report presentation to management -updating stocks in/ stock out or modifying any changes on website Wordpress channel - Keeping a close check on inventory and stock clearance Show less



Organic & Real.com

• United Arab Emirates
• Food and Beverage Services
• 1 - 100 Employee

• Operations and customer excellence Team Lead E commerce

  • Apr 2020 - Feb 2022

  - Complete management of Customer service. - Communicated with Management to develop strategic operational goals. - Analyze and improve the potability and growth of the organization. - Helped management to identify workflow issues and solutions. - Trained, coached, and supervised new staff members. - Manage customer experience. - Handled customer complaints with empathy and composure. - Pitched ideas on how to improve performance and efficiency. - Supervised and delegated tasks to a team of 10 people. - Helped the organization achieve sales targets through customer retention programs. - Handled customer grievances and helped permanent solutions. - Handled HNI customers and corporate accounts personally to achieve targets Show less



The Migration Firm

• India
• Legal Services
• 1 - 100 Employee

• Sales Administration Assistant

  • Aug 2019 - Mar 2020

  - Accountable to handle all customer inquires and professionally serving as a point of contact for a range of staff and clients. - Prepare and share quotations to all customer inquiries, liaise with the clients for any new requirements. - Actively involved in all administrative tasks required for the smooth running of the office, answering phones and screening calls, organizing, and scheduling meetings and appointments. - Follow up for the payments, debaters, and current one coordinate with accounts team for any payment collections and updates on the status of every pending account and documents. Show less



Teleperformance

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Executive

  • Apr 2018 - May 2019

  - Worked with Royal Bank of Scotland Client is one of the retail banking subsidiaries of The Royal. - Bank of Scotland Group, together with NatWest and Ulster Bank. - Log Tickets for the Users having issues with Desktop or Network issues. - Help user to Unlock ID and help users with remote support logins. - Worked with Royal Bank of Scotland Client is one of the retail banking subsidiaries of The Royal. - Bank of Scotland Group, together with NatWest and Ulster Bank. - Log Tickets for the Users having issues with Desktop or Network issues. - Help user to Unlock ID and help users with remote support logins.



Logics Networks Limited

• Pune, Maharashtra, India

• Network Support Engineer

  • Jan 2016 - Mar 2017

  - Monitor and maintain computer systems. - Log Tickets for users for any Network issues. - Configure firewalls and Routers. - Consistently met my short and long-term targets. - Answered calls, responded to emails, and spoke with clients face-to-face. - Monitor and maintain computer systems. - Log Tickets for users for any Network issues. - Configure firewalls and Routers. - Consistently met my short and long-term targets. - Answered calls, responded to emails, and spoke with clients face-to-face.



Firstsource

• India
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Executive

  • Nov 2014 - Apr 2015

  - Worked for Sky TV British telecommunications company that serves the United Kingdom owned by Comcast. - Promoting different Sky TV packages like Sky Movies, Sky Sports, Sky Entertainment, Sky News. - Resolve Customer billing queries. Also, explain to them the Billing cycle. - Promote Broadband. Arranging visits for installation and fixing. - Handled customer complaints with empathy and composure. - Worked for Sky TV British telecommunications company that serves the United Kingdom owned by Comcast. - Promoting different Sky TV packages like Sky Movies, Sky Sports, Sky Entertainment, Sky News. - Resolve Customer billing queries. Also, explain to them the Billing cycle. - Promote Broadband. Arranging visits for installation and fixing. - Handled customer complaints with empathy and composure.