Diana D D
Human Resources Program Manager at Selah- Claim this Profile
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Topline Score
Bio
Credentials
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Technical Writing
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Experience
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Selah
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United States
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Hospitals and Health Care
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1 - 100 Employee
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Human Resources Program Manager
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Jun 2022 - Present
Assist with the recruitment and selection process, including posting job openings, screening resumes, conducting interviews, and coordinating offers of employment. Facilitate the onboarding process for new hires, ensuring a smooth and welcoming experience. Provide support in employee relations matters, including addressing employee inquiries, resolving conflicts, and promoting a positive work culture. Maintain accurate employee records and ensure compliance with relevant HR policies and procedures. Assist with HR projects and initiatives, such as employee engagement programs, performance management, and employee development. Collaborate with cross-functional teams to ensure effective communication and alignment of HR initiatives with overall organizational goals. Stay updated with HR trends and best practices to contribute to the continuous improvement of HR processes and policies. Show less
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FactSet
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United States
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Financial Services
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700 & Above Employee
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Technical Writer
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Mar 2015 - Mar 2016
Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience Maintain records and files of work and revisions. Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements Writing user manuals, memo, New release documents Familiar with the SDLC, DDLC and software development Strong Knowledge in Microsoft Word & Snag IT Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience Maintain records and files of work and revisions. Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements Writing user manuals, memo, New release documents Familiar with the SDLC, DDLC and software development Strong Knowledge in Microsoft Word & Snag IT
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Technical Writer
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Mar 2015 - Mar 2016
Gathering information from respective stake holders Writing Memo, Release Notes, Updating User Manual Gathering information from respective stake holders Writing Memo, Release Notes, Updating User Manual
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ITON LLC
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Hyderabad Area, India
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Technical Writer
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Dec 2013 - Jul 2014
Creating technical manuals, helps files, articles for blog etc (Health care domain) • Creating User manuals, support guides as required. • Creating articles for the website blog. • Creating Help files with the help of Robohelp. • Job requires interacting with the project lead/SME to study the product Creating technical manuals, helps files, articles for blog etc (Health care domain) • Creating User manuals, support guides as required. • Creating articles for the website blog. • Creating Help files with the help of Robohelp. • Job requires interacting with the project lead/SME to study the product
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Convergys
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United States
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Sr Specialist Technical Support
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Nov 2008 - Jul 2012
• Troubleshooting Microsoft products over the phone, chat and blogs. • Job required thorough knowledge of the products & services supported by my process. • Besides technical expertise, also had to format and proof read solutions provided to customers before posting on the forum. • Constant learning happens as there are new products & services which are added to our support preview. • Have been co-ordinating and participating Client Quality Calibrations periodically. With Microsoft Answers(Forums) Show less
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HCLTech
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India
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IT Services and IT Consulting
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700 & Above Employee
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Technical Support Officer
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Jan 2006 - Jul 2008
For a Internet Service Provider, Troubleshooting customer queries related to internet connection and networking over phone. • Technical support for various teams within the organization. • Was a part of a team troubleshooting ISP products, also handled order management process for a telecom client. • Job included handling inbound calls, backend updates and outbound calls. For a Internet Service Provider, Troubleshooting customer queries related to internet connection and networking over phone. • Technical support for various teams within the organization. • Was a part of a team troubleshooting ISP products, also handled order management process for a telecom client. • Job included handling inbound calls, backend updates and outbound calls.
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Education
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Holy Angels Convent
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Mount Zion college of engineeirng
B-tech
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