Experience

Türelemente Borne

• Germany
• Furniture and Home Furnishings Manufacturing
• 1 - 100 Employee

• International Customer Service Representative

  • Nov 2019 - Present

  - Customer service and advice in international business in English, French and German - Commercial processing of orders - Answering technical, price- related and logistical enquiries - Answering questions about invoices and preparing for financial accounting - Preparation of quotations - Monitoring delivery dates from customer orders and passing on information to customers - Order tracking from registration to delivery of goods to the customer - Complaint processing - Permanent maintenance of customer master data - Close cooperation and communication with internal departments such as Production, Quality assurance, Accounting, and logistic department Show less



Globality Health

• Luxembourg
• Insurance
• 1 - 100 Employee

• Policy Administrator Assistant

  • Feb 2017 - Apr 2017

  - Complete upfront review process for sold cases using documented procedures, consulting with Underwriting, Sales, Legal when appropriate - Ensure accurate analysis and policy plan design coding of all cases on the system - Perform quality review check of applications, contract plan designs and rating systems when setting up new cases - Research any necessary items for Claims and Underwriting with knowledge of all downstream impacts - Preparing business correspondence - Managing documents and files - Managing client lists for the financial year Show less



Amazon

• United States
• Software Development
• 700 & Above Employee

• Seller Support Associate

  • Nov 2016 - Jan 2017

  - act as the primary interface between Amazon and our business partners - responsible for providing timely and accurate operational support to Merchants selling on the Amazon platform - Provide prompt and efficient service to corporate Sellers and Merchants including the appropriate escalation of Sellers’ issues. - Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller’s issues and questions. - act as the primary interface between Amazon and our business partners - responsible for providing timely and accurate operational support to Merchants selling on the Amazon platform - Provide prompt and efficient service to corporate Sellers and Merchants including the appropriate escalation of Sellers’ issues. - Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller’s issues and questions.



EGP GmbH

• Trier Area, Germany

• Sales Assistant

  • Oct 2014 - Sep 2016

  - Assist in the process of developing environment friendly urban district - Creating production site analysis - Creating market and customers structural analysis - Maintain up to date lists of prospective buyers for apartments and land - Representation of the EGP in different organizations - Assist the marketing department: creating flyers, materials for promotion and commercial - Plan, develop and manage events - Monitoring of commercial compliance (schedule, milestones, invoicing) - Handle the administrative coordination of the whole lending procedure (Monitoring of deadlines, organization of meetings) - Prepare briefing papers for meetings and business trips - Maintain daily contact with customers, reply to client requests and follow up on customer needs - Handle customer claims and coordinate with relevant internal departments Show less



EGP GmbH

• Trier und Umgebung, Deutschland

• Internship

  • Oct 2013 - Mar 2014

  Facilitate the team in - urban and regional plannung - sales - distribution - marketing Facilitate the team in - urban and regional plannung - sales - distribution - marketing



Lokale Agenda 21 Trier E.V.

• Germany

• Internship

  • Jan 2013 - Sep 2013

  - Acquisition of companies - Plan, develop and manage events and workshops - Acquisition of companies - Plan, develop and manage events and workshops



SoftCarrier GmbH Trier

• Trier und Umgebung, Deutschland

• Call Center Agent

  • Sep 2009 - Jul 2011

  - Sales support - Customer care - Processing customer database - Sales support - Customer care - Processing customer database