Experience

Sky Optical LLC

• United Arab Emirates
• Medical Device
• 1 - 100 Employee

• Customer Care Specialist

  • Feb 2020 - Present



Amazon

• United States
• Software Development
• 700 & Above Employee

• Customer Service Representative

  • Aug 2016 - Feb 2020

  A candidate with customer service skills evaluates the effectiveness of solutions and customer satisfaction to ensure that quality service was provided. Leading Global Ecommerce site hailed as the most customer-centric company. Provides exceptional service to customers, resolving issues in timely manner and reducing customer efforts. Commited towards achieving weekly and monthly performance metrics from the positive responses from the customer, both phone and email contacts. A candidate with customer service skills evaluates the effectiveness of solutions and customer satisfaction to ensure that quality service was provided. Leading Global Ecommerce site hailed as the most customer-centric company. Provides exceptional service to customers, resolving issues in timely manner and reducing customer efforts. Commited towards achieving weekly and monthly performance metrics from the positive responses from the customer, both phone and email contacts.



Convergys

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative

  • Apr 2015 - Jun 2016

  Worked in US based Telecommunications company which handles customer queries in terms for phone line plans, lease agreement tranfer, billings and etc. Worked in US based Telecommunications company which handles customer queries in terms for phone line plans, lease agreement tranfer, billings and etc.



Talisay City College

• Cebu, Philippines

• Course Instructor

  • Jun 2014 - Mar 2015

  Handles hospitality and tourism management major courses such as Principles of Tourism, Introduction to Hospitality Management, Organizational Management, Sports, Leisure and Recreations, and Tourism Planning and Development. Assists school administration for student activities that enhances their talents, capabilities and skills that will be essentia for their future careers. Handles hospitality and tourism management major courses such as Principles of Tourism, Introduction to Hospitality Management, Organizational Management, Sports, Leisure and Recreations, and Tourism Planning and Development. Assists school administration for student activities that enhances their talents, capabilities and skills that will be essentia for their future careers.