Diána Birgés

HR Administrator at Ancient Gaming
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Contact Information
us****@****om
(386) 825-5501
Location
Hungary, HU

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Experience

    • Malta
    • Software Development
    • 1 - 100 Employee
    • HR Administrator
      • Aug 2023 - Present

    • United States
    • Industrial Machinery Manufacturing
    • 700 & Above Employee
    • HR Operations Associate
      • Dec 2021 - Aug 2023

      -Guide employees through onboarding by advising them on HR matters and completing administrative tasks in the internal HR systems. -Process internal job changes, promotions, and cross-border transfers. -Create employment agreements that adhere to country-specific legal regulations. -Ensure an excellent customer experience -Collect required tax documents and payroll-related data. -Respond to inquiries and provide support through a ticketing system. -Participate in HR process improvement projects Show less

    • Greece
    • Financial Services
    • 200 - 300 Employee
    • Business Support Administrator
      • Nov 2020 - Nov 2021

      -Provided support to customers and local sales team members -Assisted marketing teams in creating and translating marketing materials -Performed data entry tasks for sales figures and metrics, maintaining an organized and accessible sales tracking system. -Compiled a list of sales leads and delegated them to responsible sales team members, and provided sales data and guidance to the sales department -Provided support to customers and local sales team members -Assisted marketing teams in creating and translating marketing materials -Performed data entry tasks for sales figures and metrics, maintaining an organized and accessible sales tracking system. -Compiled a list of sales leads and delegated them to responsible sales team members, and provided sales data and guidance to the sales department

    • United States
    • Software Development
    • 700 & Above Employee
    • Lodging Content Associate
      • Oct 2018 - Jun 2020

      -Created new hotel content and maintained existing content by capturing and confirming data about property amenities and on-site services -Ensured the completeness and competitiveness of the product -Made decisions and applied content based on defined processes and classifications -Trained hotel partners on tools and processes to optimize their products -Provided project support for other content-related tasks. -Created new hotel content and maintained existing content by capturing and confirming data about property amenities and on-site services -Ensured the completeness and competitiveness of the product -Made decisions and applied content based on defined processes and classifications -Trained hotel partners on tools and processes to optimize their products -Provided project support for other content-related tasks.

    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Customer Advisor
      • Sep 2017 - Sep 2018

      -Provided technical support, advice, and assistance to customers with technical and software system problems in English and Hungarian -Provided information on the organization's products and services -Provided technical support, advice, and assistance to customers with technical and software system problems in English and Hungarian -Provided information on the organization's products and services

    • Hungary
    • Higher Education
    • 700 & Above Employee
    • Program Coordinator
      • Feb 2016 - Aug 2017

      -Providing comprehensive support and information to Executive MBA students attending courses related to academic events -Maintaining an up-to-date student record in the Neptun academic information system and preparing statistics -Organizing study weeks for international partner universities -Providing comprehensive support and information to Executive MBA students attending courses related to academic events -Maintaining an up-to-date student record in the Neptun academic information system and preparing statistics -Organizing study weeks for international partner universities

  • Grand Budapest Apartments
    • Budapest, Hungary
    • Front Desk Agent
      • Oct 2015 - Jan 2016

      -Greeted and checked-in guests, ensuring a smooth and efficient process. -Answered phone calls and online inquiries, providing accurate information about hotel amenities, services, and room availability. -Resolved guest complaints and addressed any issues that arose during their stay, ensuring a positive guest experience. -Managed room reservations, cancellations, and room assignments using hotel management software. -Assisted in creating and maintaining accurate and up-to-date records of guest information and transactions. -Provided excellent customer service to guests, ensuring their needs are met and exceeded during their stay. Show less

  • King's Hotel, Budapest
    • Budapest, Hungary
    • Reservation Manager
      • Jun 2014 - Apr 2015

      -Oversee daily operations of the reservations department, ensuring all reservations are accurately recorded and communicated to the relevant departments. -Provide excellent customer service and maximize sales opportunities. -Analyze market trends and competitor activity to develop and implement strategies to increase occupancy and revenue. -Manage relationships with third-party booking platforms and travel agents to ensure maximum exposure and revenue generation. -Monitor and manage room inventory to ensure optimal utilization and yield. -Respond to guest inquiries and complaints regarding reservations and billing discrepancies in a timely and professional manner. -Maintain accurate and up-to-date records of all reservations, cancellations, and modifications Show less

Education

  • Budapest Business School
    Bachelor's degree, Tourism and Catering
    2010 - 2014

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