Diána Birgés
HR Administrator at Ancient Gaming- Claim this Profile
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Bio
Experience
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Ancient Gaming
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Malta
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Software Development
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1 - 100 Employee
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HR Administrator
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Aug 2023 - Present
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GE
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United States
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Industrial Machinery Manufacturing
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700 & Above Employee
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HR Operations Associate
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Dec 2021 - Aug 2023
-Guide employees through onboarding by advising them on HR matters and completing administrative tasks in the internal HR systems. -Process internal job changes, promotions, and cross-border transfers. -Create employment agreements that adhere to country-specific legal regulations. -Ensure an excellent customer experience -Collect required tax documents and payroll-related data. -Respond to inquiries and provide support through a ticketing system. -Participate in HR process improvement projects Show less
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Viva.com
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Greece
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Financial Services
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200 - 300 Employee
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Business Support Administrator
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Nov 2020 - Nov 2021
-Provided support to customers and local sales team members -Assisted marketing teams in creating and translating marketing materials -Performed data entry tasks for sales figures and metrics, maintaining an organized and accessible sales tracking system. -Compiled a list of sales leads and delegated them to responsible sales team members, and provided sales data and guidance to the sales department -Provided support to customers and local sales team members -Assisted marketing teams in creating and translating marketing materials -Performed data entry tasks for sales figures and metrics, maintaining an organized and accessible sales tracking system. -Compiled a list of sales leads and delegated them to responsible sales team members, and provided sales data and guidance to the sales department
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Expedia Group
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United States
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Software Development
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700 & Above Employee
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Lodging Content Associate
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Oct 2018 - Jun 2020
-Created new hotel content and maintained existing content by capturing and confirming data about property amenities and on-site services -Ensured the completeness and competitiveness of the product -Made decisions and applied content based on defined processes and classifications -Trained hotel partners on tools and processes to optimize their products -Provided project support for other content-related tasks. -Created new hotel content and maintained existing content by capturing and confirming data about property amenities and on-site services -Ensured the completeness and competitiveness of the product -Made decisions and applied content based on defined processes and classifications -Trained hotel partners on tools and processes to optimize their products -Provided project support for other content-related tasks.
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Conduent
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Customer Advisor
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Sep 2017 - Sep 2018
-Provided technical support, advice, and assistance to customers with technical and software system problems in English and Hungarian -Provided information on the organization's products and services -Provided technical support, advice, and assistance to customers with technical and software system problems in English and Hungarian -Provided information on the organization's products and services
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Corvinus University of Budapest
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Hungary
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Higher Education
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700 & Above Employee
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Program Coordinator
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Feb 2016 - Aug 2017
-Providing comprehensive support and information to Executive MBA students attending courses related to academic events -Maintaining an up-to-date student record in the Neptun academic information system and preparing statistics -Organizing study weeks for international partner universities -Providing comprehensive support and information to Executive MBA students attending courses related to academic events -Maintaining an up-to-date student record in the Neptun academic information system and preparing statistics -Organizing study weeks for international partner universities
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Grand Budapest Apartments
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Budapest, Hungary
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Front Desk Agent
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Oct 2015 - Jan 2016
-Greeted and checked-in guests, ensuring a smooth and efficient process. -Answered phone calls and online inquiries, providing accurate information about hotel amenities, services, and room availability. -Resolved guest complaints and addressed any issues that arose during their stay, ensuring a positive guest experience. -Managed room reservations, cancellations, and room assignments using hotel management software. -Assisted in creating and maintaining accurate and up-to-date records of guest information and transactions. -Provided excellent customer service to guests, ensuring their needs are met and exceeded during their stay. Show less
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King's Hotel, Budapest
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Budapest, Hungary
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Reservation Manager
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Jun 2014 - Apr 2015
-Oversee daily operations of the reservations department, ensuring all reservations are accurately recorded and communicated to the relevant departments. -Provide excellent customer service and maximize sales opportunities. -Analyze market trends and competitor activity to develop and implement strategies to increase occupancy and revenue. -Manage relationships with third-party booking platforms and travel agents to ensure maximum exposure and revenue generation. -Monitor and manage room inventory to ensure optimal utilization and yield. -Respond to guest inquiries and complaints regarding reservations and billing discrepancies in a timely and professional manner. -Maintain accurate and up-to-date records of all reservations, cancellations, and modifications Show less
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Education
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Budapest Business School
Bachelor's degree, Tourism and Catering