Experience

Aspen Ridge Homes

• Canada
• Real Estate
• 1 - 100 Employee

• Customer Service Specialist

  • Feb 2022 - Present



St. Louis Bar & Grill

• Bolton, Ontario, Canada

• Bartender and Operations Manager

  • Aug 2016 - Present

  Responsible for creating weekly Front of House Schedule; meeting the needs and requests of fellow employees Updating and managing Social Media Accounts with weekly/monthly promotions including Facebook, Instagram, and Twitter Providing excellent customer service while maintaining a fun and safe work environment Providing guests with information regarding booking corporate social events Responsible for memorizing restaurant floor plan, seat numbers and menu selections Responsible for training new employees Maintaining Food and Beverage inventory and ordering



Mattamy Homes

• Canada
• Real Estate
• 700 & Above Employee

• Community Coordinator

  • Dec 2018 - Feb 2022

  •Answer all telephone calls and respond to homeowner telephone inquiries includes taking detailed messages and distributing to appropriate personnel. •Respond and/or sort & distribute all incoming emails, faxes, couriers and mail to the appropriate individual on a daily basis. •Coordinate and schedule homeowner warranty visits (30 day, Year end, etc.). Follow up to ensure homeowner satisfaction with completed work. •Update homeowners on outstanding work and explain maintenance and warranty coverage. •Respond to homeowner inquiries in a timely manner, assist with emergencies, and handle homeowner walk-ins. •Prepare, print and monitor reports for review by the Warranty Management •Maintain all warranty service requests in JDE systems (coordinate all documentation of lists including sign-offs and updating in computer system). •Coordinate service orders with trades and ensure sign offs are received from trade partners and homeowners. Follow up on work orders to trades. •Prepare and maintain logs for purchase orders & back charge notices. •Assist Warranty Management with written correspondence to homeowners. •Maintain office supplies and organize and maintain office files. •Collect timesheets, prepare payroll in the HRIS system and submit to head office



YM INC.

• Retail
• 700 & Above Employee

• Buyer Administrative Assistant

  • Mar 2016 - Dec 2018



Michael Kors

• United States
• Retail Apparel and Fashion
• 700 & Above Employee

• Sales Manager

  • Sep 2016 - Mar 2018

  Responsible for managing floor staff and creating weekly schedule Knowledge in financial information, influence over product, store operations and business development Providing customer assistance and adequate product knowledge Ensuring all merchandise is properly ticketed and attractively displayed while maintaining a clean, and organized well stocked floor Recruit and retain store staff, ensuring all positions filled in a timely manner with qualified personnel Providing excellent customer service to clients while maintaining a professional relationship Responsible for weekly conference calls regarding all information on numbers, standing, and opportunities. Maintaining a safe work environment Responsible for updating Visual Directives



Hudson's Bay Company

• United States
• Retail
• 700 & Above Employee

• Internship

  • Jan 2014 - May 2014