Experience

UAB „Kesko Senukai Lithuania“

• Lithuania
• Retail
• 300 - 400 Employee

• Corporate Head of Customer Experience and Quality Management

  • Aug 2023 - Present

• Head of Omnichannel Customer Experience Baltic

  • Apr 2021 - Sep 2023

• Head of Customer Experience

  • May 2019 - Apr 2021

• Quality and Training Manager

  • Aug 2017 - May 2019



UAB Verslo aptarnavimo centras

• Vilnius, Kaunas

• Performance Excellence Expert

  • Feb 2016 - Aug 2017

  - Daily Performance Management (systematic improvement, problem solution, performance measurement, KPI); - Business Process Management (management system design); - Process Optimization (change & project management); - Lean tools implementation and consulting. - Daily Performance Management (systematic improvement, problem solution, performance measurement, KPI); - Business Process Management (management system design); - Process Optimization (change & project management); - Lean tools implementation and consulting.



Kauno Energetikos Remontas

• Lithuania
• Retail Office Equipment
• 1 - 100 Employee

• Quality Manager

  • Feb 2015 - Jan 2016

  Responsible for business process management and developement, continuous improvement, Integrated Management System Results: 1. Managed Enterprise Content Management implementation project (digitized document management, procurement organization, nonconformity management and other processes); 2. Identified over 50 different procedures, all structured, turned into processes and integrated into Quality Management System; 3. Prepared and managed organizational process project integrating two organizations; 4. Developed Quality Management System integrating IT tools. Show less



UAB SKYTECH.LT

• Lithuania
• IT Services and IT Consulting
• 1 - 100 Employee

• Head of Quality and Customer service Management

  • Apr 2013 - Feb 2015

  Responsible for Quality Management System, business process integration, customer service quality assurance and assessment. Results: 1. Created Employee Assessment System (integrating financial motivation); 2. Created Quality Management System; 3. Quality Management System integrated into daily management of organization; 4. Employees started initiating process improvements, became involved in Quality Management system, started proposing working improvement possibilities; 5. Less complaints from customers, more good reviews; Show less