Diana-Andreea Ilinca

Asistent Manager at WTZ Technologies
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Contact Information
us****@****om
(386) 825-5501
Location
Bucharest, Bucharest, Romania, RO
Languages
  • Spanish Native or bilingual proficiency
  • English Native or bilingual proficiency
  • Romanian Native or bilingual proficiency

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Experience

  • WTZ Technologies
    • Romania
    • Software Development
    • 1 - 100 Employee
    • Asistent Manager
      • Dec 2021 - Present

  • Genpact
    • United States
    • Business Consulting and Services
    • 700 & Above Employee
    • Order Management Specialist
      • Mar 2021 - Aug 2021

      Process the orders in SAP. Monitor and evaluate all order issues and resolve in discrepancies in production metrics and ensure accurate billing of all bookings. Manage all communication with all sales department order and process all customer orders and shipment of products and ensure optimal practices for all processes in the spanish market. Cooperation with the finance department to resolve invoice and pricing issues.

    • Customer Service Advisor
      • Sep 2017 - Mar 2021

      I have a working experience of 3 years and a half on the field of Consumer Relations in the spanish market. Providing accurate, valid and complete information by using the right methods/tools, handling complaints, providing appropriate solutions and alternatives within the time limits, promptly answering and solving the requests via multiple channels ( phone, email and live chat) and questions of spanish consumers and customers. In 2020 I took an additional role, quality analyst. While performing this additional role, I performed training sessions, refreshers and presented the performance results for the team. - Daily and weekly reports - nominated by the manager for the operations assessment monitoring Show less

  • Q Magazine
    • Writing and Editing
    • Copywriter
      • Aug 2016 - Sep 2017

      - Magazine website administrator - Copywriter - Taking interviews - Events attendance and press conferences - Weekly Newsletter - Magazine website administrator - Copywriter - Taking interviews - Events attendance and press conferences - Weekly Newsletter

  • Femeide10.ro
    • Romania
    • Writing and Editing
    • Online Magazine Contributor
      • Jun 2015 - Jun 2016

      Events attendance Taking interviews and also writing articles Events attendance Taking interviews and also writing articles

  • Ministry of Education - Romania
    • Romania
    • Government Administration
    • 1 - 100 Employee
    • Student Internship
      • Mar 2015 - Jul 2015

      Administrative tasks Administrative tasks

Education

  • Universitatea „Titu Maiorescu”
    Communication and Public Relations, Public Relations, Advertising, and Applied Communication
    2013 - 2016
  • Liceul Bilingv Miguel de Cervantes
    Bachelor's degree, Humanities/Humanistic Studies
    2009 - 2013

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