Experience

BBA Aviation plc

• United Kingdom
• Aviation and Aerospace Component Manufacturing
• 100 - 200 Employee

• Corporate Training Manager

  • May 2010 - Present

  Facilitate development of the overall BBA ERO training program; Design and develop technical, regulatory, and safety-related computer-based training using Lectora Enterprise Edition and Camtasia Studio; Over two years, transitioned company to online training by converting 85 paper-based or instructor-led training courses to computer-based training courses; Ensure the BBA ERO training program and its procedures outlined in the company’s FAA-Approved Training Manual are followed by regularly monitoring the program to ensure compliance; Design and facilitate organizational development initiatives, such as competency modeling workshops, 360° feedback programs, and new leader assimilations; Co-designed and implemented the user interface for company’s learning management system (LMS), which provides employees easy access to training-related data and allows for quick documentation of on-the-job training; Maintain the department's home page using SharePoint; Chair a cross-functional Corporate Training Team focused on continually improving the effectiveness of the BBA ERO training program Show less



HealthMarkets

• United States
• Insurance
• 1 - 100 Employee

• Performance Consultant

  • May 2007 - May 2010

  Systematically designed and developed crisp and professional instructional materials, including instructor-led and computer-based programs, leader and participant guides, participant job aids, and other performance support tools; Facilitated a variety of training programs ranging from soft skills training for health insurance underwriters to highly complex CRM system training for over 1,000 licensed insurance agents; Used Lectora Publishing Suite to develop interactive e-learning solutions and attestations for corporate policies and procedures; Worked closely with Senior VP of HR and HR Business Partners to ensure solutions were aligned with company and departmental objectives; Served as President of HealthMarkets Chapter of Toastmasters; Show less



Cheddar's Casual Cafe

• United States

• Training Coordinator

  • Aug 1999 - Feb 2004

  Co-developed and implemented Cheddar's server onboarding program - a 4-day program designed to teach new employees anout the Cheddar's brand, menu, and the fundamentals of serving guests in a fast-paced environment; Conducted new-employee orientation; Developed all training materials including trainer and trainee manuals, incremental quizzes, and final server assessments; Supervised team of 12 Trainers and conducted monthly train-the-trainer sessions; Won "Employee of the Year" awared in 2002 and 2003 Show less