Experience

Chevron Sea Shipping

• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Customer Service Manager

  • Sep 2021 - Present

  Dubai, United Arab Emirates



DHL Global Forwarding

• Germany
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Operations, Customer Service and Pricing - Key Customer Account Handling

  • Jul 2016 - Aug 2021

• Customer Service Operations Specialist

  • Jul 2016 - Aug 2021

  Dubai 12 years experience in Air & Sea freight



Blue Bell Shipping

• United Arab Emirates
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Team Lead - Pricing & Customer Service (Air freight) & Sales Coordinator.

  • Jan 2011 - Jul 2016

  dubai  Support the sales team with competitive rates for current, new customers and continuously identify opportunities for improvement and enhancing business.  Identify opportunities for enhancing freight business and developing new areas of business, also make opportunity to Build and maintain relationship with them to facilitate and promote business.  Ensure customer satisfaction is maintained at all levels of operations.  Re-engineer process to improve team’ service levels and… Show more  Support the sales team with competitive rates for current, new customers and continuously identify opportunities for improvement and enhancing business.  Identify opportunities for enhancing freight business and developing new areas of business, also make opportunity to Build and maintain relationship with them to facilitate and promote business.  Ensure customer satisfaction is maintained at all levels of operations.  Re-engineer process to improve team’ service levels and performance  Solely working on Agent routed and Nominated Shipments.  Handling all Incoterms shipment based on Customer requirement and suggesting with most competitive offer also  Upon prioritizing the urgency, selling the precise quote to customer based on their request and also offering them various suggestion to suffice for most competitive Offer in order to secure the Job.  Job involves Improving and controlling the operational procedures, process mapping, negotiating rates, and maintaining customer relations.  Coordination with Operation team to liaison to ensure timely completion of contractual obligations as agreed with the customers and also does Negotiation with carrier with an understanding of the market and Agents for Import, Export & Cross Trades jobs pricing.  Being Proactive, Organized with all jobs by maintaining report for the all routed and import and Export Job in order to Neglect Human errors  Any other related duties / projects assigned by the direct Manager from time to time to meet the business exigencies.

• Air freight( Pricing , Customer service )

  • Jan 2011 - Jul 2016

  Dubai Air Freight Customerservice team lead