Customer Service Representative

• May 2023 - Present

Customer Solutions Coordinator

• Jul 2018 - Present

• Handled inbound and outbound emails and calls from buyers with any questions about their account • Report damages, shortages and discrepancies • Placed orders for buyers and made sure they were aware of possible shortages • Reviewed short reports, contacting the delivery service for order times • Spoke with production about product availability and shortages • Direct contact with sales teams to ensure customer was informed of changes, etc. • Provide buyers with nutritional specifications from quality Assurance • Create new customer profiled and provide credit application. Show less

Client Service Associate

• Jan 2018 - Jun 2018

• Engage with clients to provide solution-oriented service • Developed tailored solutions while servicing America's wealthiest • Educated clients on product knowledge while designing their homes • Understand shipping, delivery and distribution operations • Engage with clients to provide solution-oriented service • Developed tailored solutions while servicing America's wealthiest • Educated clients on product knowledge while designing their homes • Understand shipping, delivery and distribution operations

Property Underwriter Assoc.II

• Oct 2016 - Nov 2017

• Evaluated and made individual risk management decisions across multiple lines of insurance • Answered inquiries on the status of policy, risk eligibility and underwriting policies • Reviewed underwriting decisions to bring profit • Evaluated and made individual risk management decisions across multiple lines of insurance • Answered inquiries on the status of policy, risk eligibility and underwriting policies • Reviewed underwriting decisions to bring profit

Customer Service Representative

• Sep 2012 - Sep 2016

• Provided customer support through processing claims and processed monthly payments • Supplied explanation of medical coverage and how claims are processed and paid out • Prioritize and schedule follow-ups to policy holders • Understand medical terminology of dogs, cats, avian and exotic pets • Provided customer support through processing claims and processed monthly payments • Supplied explanation of medical coverage and how claims are processed and paid out • Prioritize and schedule follow-ups to policy holders • Understand medical terminology of dogs, cats, avian and exotic pets

Account Specialist/Order Anaylyst

• Jun 2010 - Jul 2012

• Answered inbound, outbound calls and emails • Maintained full order entry, logo development, color selection and quality check prior to manufacturing • Imparted critical focus on event orders, prioritizing and ensuring on time delivery • Answered inbound, outbound calls and emails • Maintained full order entry, logo development, color selection and quality check prior to manufacturing • Imparted critical focus on event orders, prioritizing and ensuring on time delivery