Diagbare Mitchell
UK Support Manager at Engage ESM- Claim this Profile
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Topline Score
Bio
LinkedIn User
Diagbare and I were working in the ITOM support team for about 10 years in Level 3 role. Beyond Diagbare's strong analytic skills and to-the-point-explanations, deep knowledge in ITSM processes, networking, transfer encryption (SSL), Single-Sign-On, Cloud technology (Kubernetes), REST API, and Portal technology, I especially enjoyed his team approach and always-willingness to contribute and assist. I remember these years as a phase of personal growing in a great team. Thank you very much, Diagbare!
Richard Nelhams
I've worked with Diagbare for in excess of 15 years, firstly with him as a customer, then after he joined HP managing him as Team Lead and then Manager. In that time I have seen him grow from a strong technical contributor into a technical leader. Diagbare combines his technical knowledge with interpersonal skills in a way that allows him to build trust relationships with his customers that enable him to drive success in the ongoing operation of highly complex, integrated IT solutions. This quality means Diagbare is a very strong contributor in any customer support or success organization. His contribution at HP and latterly Micro Focus, has been to develop customer relationships that protect and increase customer revenue, create excellent customer outcomes, and drive continuous improvements in teams he is a member of. I would hire Diagbare in a heartbeat! He's is an asset to any organization smart enough to hire him.
LinkedIn User
Diagbare and I were working in the ITOM support team for about 10 years in Level 3 role. Beyond Diagbare's strong analytic skills and to-the-point-explanations, deep knowledge in ITSM processes, networking, transfer encryption (SSL), Single-Sign-On, Cloud technology (Kubernetes), REST API, and Portal technology, I especially enjoyed his team approach and always-willingness to contribute and assist. I remember these years as a phase of personal growing in a great team. Thank you very much, Diagbare!
Richard Nelhams
I've worked with Diagbare for in excess of 15 years, firstly with him as a customer, then after he joined HP managing him as Team Lead and then Manager. In that time I have seen him grow from a strong technical contributor into a technical leader. Diagbare combines his technical knowledge with interpersonal skills in a way that allows him to build trust relationships with his customers that enable him to drive success in the ongoing operation of highly complex, integrated IT solutions. This quality means Diagbare is a very strong contributor in any customer support or success organization. His contribution at HP and latterly Micro Focus, has been to develop customer relationships that protect and increase customer revenue, create excellent customer outcomes, and drive continuous improvements in teams he is a member of. I would hire Diagbare in a heartbeat! He's is an asset to any organization smart enough to hire him.
LinkedIn User
Diagbare and I were working in the ITOM support team for about 10 years in Level 3 role. Beyond Diagbare's strong analytic skills and to-the-point-explanations, deep knowledge in ITSM processes, networking, transfer encryption (SSL), Single-Sign-On, Cloud technology (Kubernetes), REST API, and Portal technology, I especially enjoyed his team approach and always-willingness to contribute and assist. I remember these years as a phase of personal growing in a great team. Thank you very much, Diagbare!
Richard Nelhams
I've worked with Diagbare for in excess of 15 years, firstly with him as a customer, then after he joined HP managing him as Team Lead and then Manager. In that time I have seen him grow from a strong technical contributor into a technical leader. Diagbare combines his technical knowledge with interpersonal skills in a way that allows him to build trust relationships with his customers that enable him to drive success in the ongoing operation of highly complex, integrated IT solutions. This quality means Diagbare is a very strong contributor in any customer support or success organization. His contribution at HP and latterly Micro Focus, has been to develop customer relationships that protect and increase customer revenue, create excellent customer outcomes, and drive continuous improvements in teams he is a member of. I would hire Diagbare in a heartbeat! He's is an asset to any organization smart enough to hire him.
LinkedIn User
Diagbare and I were working in the ITOM support team for about 10 years in Level 3 role. Beyond Diagbare's strong analytic skills and to-the-point-explanations, deep knowledge in ITSM processes, networking, transfer encryption (SSL), Single-Sign-On, Cloud technology (Kubernetes), REST API, and Portal technology, I especially enjoyed his team approach and always-willingness to contribute and assist. I remember these years as a phase of personal growing in a great team. Thank you very much, Diagbare!
Richard Nelhams
I've worked with Diagbare for in excess of 15 years, firstly with him as a customer, then after he joined HP managing him as Team Lead and then Manager. In that time I have seen him grow from a strong technical contributor into a technical leader. Diagbare combines his technical knowledge with interpersonal skills in a way that allows him to build trust relationships with his customers that enable him to drive success in the ongoing operation of highly complex, integrated IT solutions. This quality means Diagbare is a very strong contributor in any customer support or success organization. His contribution at HP and latterly Micro Focus, has been to develop customer relationships that protect and increase customer revenue, create excellent customer outcomes, and drive continuous improvements in teams he is a member of. I would hire Diagbare in a heartbeat! He's is an asset to any organization smart enough to hire him.
Credentials
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SMAX Service Desk Agent Specialist
Micro FocusApr, 2021- Oct, 2024 -
Service Manager v9.5 Certified Expert
Micro FocusSep, 2020- Oct, 2024
Experience
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Engage ESM, an Eviden Business
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United Kingdom
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IT Services and IT Consulting
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200 - 300 Employee
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UK Support Manager
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Apr 2022 - Present
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Micro Focus (formerly HP / Hewlett Packard Enterprise)
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United Kingdom
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Software Development
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500 - 600 Employee
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Technical Consultant
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Sep 2017 - Jan 2022
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Hewlett Packard Enterprise
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Technical Consultant
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Jan 2008 - Aug 2017
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Lloyds Bank
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United Kingdom
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Banking
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700 & Above Employee
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Supplier Manager
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Jun 2007 - Dec 2007
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Technical Support - Peregrine ServiceCenter
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Nov 2002 - Jun 2007
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Availability Manager's Assistant
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2000 - Nov 2002
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IT Helpdesk Agent
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Nov 1998 - 2000
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Education
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Bromley College of Further and Higher Education
BTEC GNVQ Advanced in Information Technology, Distinction -
Bromley College of Further and Higher Education
City & Guilds Electronic Servicing Part 1 & Part 2, Merit