Diab Mansour

Information Technology Services Specialist at TDM Group
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Contact Information
us****@****om
(386) 825-5501
Location
Amman, Jordan, JO

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Credentials

  • ITIL Foundation Level
    AXELOS Global Best Practice
    Dec, 2022
    - Nov, 2024
  • Advanced Grammar
    LinkedIn
    Feb, 2022
    - Nov, 2024
  • Business Writing Principles
    LinkedIn
    Feb, 2022
    - Nov, 2024
  • Microsoft Office 365: Administration (2019)
    LinkedIn
    Feb, 2022
    - Nov, 2024
  • Customer Service Foundations
    LinkedIn
    Jan, 2022
    - Nov, 2024
  • IT Service Desk: Customer Service Fundamentals
    LinkedIn
    Jan, 2022
    - Nov, 2024
  • Microsoft Certified Solutions Associate (MCSA)
    Pioneers Academy
    Mar, 2019
    - Nov, 2024
  • Cisco Certified Network Associate Routing and Switching (CCNA)
    Pioneers Academy
    Nov, 2018
    - Nov, 2024

Experience

  • TDM Group
    • United Kingdom
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Information Technology Services Specialist
      • Jan 2022 - Present

  • Hybrid Solutions (VertexFX Trader Official Page)
    • United Arab Emirates
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Technical Support Engineer
      • Sep 2019 - Apr 2022

      - In charge of Network, Servers, Applicationtroubleshooting.-customer service- Application support specialists.-Testing and evaluating new technology andServer preparation.- Delivering, preparing new systems andsupport the roll-out of new applications.- Documenting technical knowledge in notesand manuals- knowledge in Forex market and marginaltrading- monitoring chart prices, fixing gaps andwrong quotes.- Validating and execution, configuringgateways settings, good grasp in all types ofmargin and PNL calculation.- Basic knowledge in FIX, ECN, NDD, STPprotocols.- Database installation and creating (oracle11g) and SQL.

  • playbox
    • Computer and Network Technician
      • Jun 2016 - May 2019

      Implementing network and software infrastructure and setting up shopnetwork topology for PC's, hardware and software maintenance, customerservice. Implementing network and software infrastructure and setting up shopnetwork topology for PC's, hardware and software maintenance, customerservice.

Education

  • Al-Khwarizmi College
    diploma, Computer Systems Networking and Telecommunications
    -

Community

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