Trainee Mathematics Teacher

• Feb 2021 - Present

Trainee Mathematics Teacher

• Nov 2020 - Jan 2021

Accountant

• Jul 2018 - Jan 2020

Supplier Spend Analyst

• 2017 - 2017less than a year

• Analysed the University`s suppliers by type, location etc. • Used Pivot table and other tools in MS Excel and MS Word to analyse which supplier the University used the most, least, which are the most expensive, cheapest to order from.• Presented to the Finance Manager my suggestions, how to save more money and use less suppliers, suggested methods to be more effective and efficient

Customer Service Administrator

• Sep 2014 - Sep 2015

Ageas Insurance, Third Party Department, Gloucester• Provided excellent customer service to our external and internal customers and third parties. These include the policyholders, brokers, third parties and legal representatives.• Dealt with claims in the correct technical manner in accordance with policy cover, legal liability and departmental, ABI and FSA guidelines.• Identified the indicators of fraud and use questioning techniques to decide if claim the can be progressed or… Ageas Insurance, Third Party Department, Gloucester• Provided excellent customer service to our external and internal customers and third parties. These include the policyholders, brokers, third parties and legal representatives.• Dealt with claims in the correct technical manner in accordance with policy cover, legal liability and departmental, ABI and FSA guidelines.• Identified the indicators of fraud and use questioning techniques to decide if claim the can be progressed or needs to be referred.• Dealt with confrontational calls professionally and efficiently• Handled a large volume of calls to a high standard consistently.• Settled and negotiate specific aspects of the claim.• Ensured accuracy of reserves, file status, diary and recovery fields. Show more Show less

Supervisor

• Sep 2012 - Aug 2014

09/2012- 08/2014 Supervisor/waitress, Pizza Express Restaurant, Cheltenham• Customer service• Recruiting, training and motivating staff• Banking/paperwork end of the day• Adhering to budgets, increasing profits and managing cash flow• Due-diligence checks• Prompt response to customers’ enquiries• Making sure stock control and rotation procedures were implemented• Promoted to Supervisor• Skills Developed: Developed my customer service, leadership and… 09/2012- 08/2014 Supervisor/waitress, Pizza Express Restaurant, Cheltenham• Customer service• Recruiting, training and motivating staff• Banking/paperwork end of the day• Adhering to budgets, increasing profits and managing cash flow• Due-diligence checks• Prompt response to customers’ enquiries• Making sure stock control and rotation procedures were implemented• Promoted to Supervisor• Skills Developed: Developed my customer service, leadership and team-working Show more Show less