Experience

Petro-Canada Gas Station & Petro-Pass Truck Stop

• Canada
• 1 - 100 Employee

• Customer Service Supervisor

  • Jan 2023 - Present

  • Oversaw store operations, customer escalations, and general upkeep.• Demonstrated training sessions for new hires, and prepared rosters/schedules.• Coordinated with the management regarding inventory management and maintained par stock.• Contributed to the organization’s revenue growth by upselling and implementing promotional strategies.• Delegated duties to different shift representatives for optimum workload management.• Assisted store manager in hiring (interview screening and final selection call).• Maintaining customer satisfaction level by providing top-notch services and working on constructive feedback. Show less

• Customer Service Representative

  • Sep 2021 - Jan 2023

  • Performed opening duties such as lottery stacking, verifying & documenting opening balance, shift handover process, inventory refilling, and general upkeep of the store.• Executed closing duties such as counting sales figures (gas, OLG, and inventory sales) for the day, documenting and creating closing reports, refilling countertops, shift handover, and filling out discrepancy sheets.• Assisted customers in providing service with store operations such as redeeming lottery, buying new items/tickets, and authorizing payment dues.• Achieved 100% score on mystery shopping checklist.• Overachieved the sales target of loyalty cards. Show less



HDFC Limited

• Financial Services
• 700 & Above Employee

• Financial Credit Analyst

  • May 2019 - Jun 2021

  Housing Development Finance Corporation Limited is top Indian financial services company. Banking, life and general insurance, asset management, venture capital, real estate, education, deposits, and educational loans are also part of its operations • Obtaining necessary loan application information from customers, examining loan applications, validating facts, and evaluating pre-approval eligibility • Conducting credit checks and interviewing applicants, making modifications and updates to database, resolving any application issues, following borrowing policies and processes of organization • Ensuring compliance with industry norms and rules, as well as local, state, and federal legislation, other responsibilities as assigned Show less