Experience

Georgia Tech College of Sciences

• United States
• Higher Education
• 1 - 100 Employee

• Academic Research and Support Engineer

  • Sep 2019 - Present



Georgia Tech

• Atlanta, GA

• IT Support Analyst

  • Nov 2016 - Sep 2022

  IT Support with the College Of Mechanical Engineering IT Support with the College Of Mechanical Engineering



IST Management

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Jr. Network Analyst

  • Oct 2015 - Feb 2016

  -Troubleshoot hardware/software as a team with helpdesk issues across the country -Worked with eDiscovery team on special projects -Worked remotely out of QTS data centers in Suwanee, GA. -Troubleshoot hardware/software as a team with helpdesk issues across the country -Worked with eDiscovery team on special projects -Worked remotely out of QTS data centers in Suwanee, GA.



Clayton State University

• United States
• Higher Education
• 700 & Above Employee

• Lead Virtual Services Analyst

  • Aug 2012 - Dec 2014

  Along with answering phones and emails, I supervised The Hub's phone staff. I established training materials for new staff. Working along side Full Time managers John Wallom, Sherry Belom and Chris Baldwin, we set the norm for the Virtual Services location of The Hub.

• Technical Computer Analyst

  • Oct 2007 - Aug 2012

  I first started off installing software on student machines at our Software Support location (now called the Hub Technology Center).From this I advanced to the Service Counter, where we assist faculty and staff with Hub distributed laptops. Here, we would troubleshoot not only software, but hardware issues as well.Then I moved up to Campus Support. I would go out to offices to assist faculty/staff with issues that could not be brought in. A good example would be trouble with a desktop.The final location would be Virtual Services, where we answer phones and emails. I worked very hard and made it to lead of the location. Show less