Dhruv Patel

Manager, IT Support and Security at TealBook
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Contact Information
us****@****om
(386) 825-5501
Location
Toronto, Ontario, Canada, CA
Languages
  • English Full professional proficiency
  • Hindi Native or bilingual proficiency
  • Gujarati Native or bilingual proficiency

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5.0

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Adrian Bartha

Dhruv is rising star in IT who always has the right attitude and gets things done!

Rukhsana Khan

Dhruv is professional and fun to work with. He has excellent customer service attitude. An eager learner and able to provide resolutions to any IT issues within his capacity. I am confident, Druv will reach high in his career and wish him all the best. Rukhsana Khan Technical Advisor, Government of Ontario

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Credentials

  • Windows 10: Administration
    LinkedIn
    Apr, 2020
    - Nov, 2024
  • Windows 10: Manage and Maintain Windows 10
    LinkedIn
    Apr, 2020
    - Nov, 2024
  • Jodi Glickman on Pitching Yourself
    Lynda.com
    Nov, 2018
    - Nov, 2024
  • Learning Java
    Lynda.com
    Aug, 2018
    - Nov, 2024
  • Learning Java 8
    Lynda.com
    May, 2018
    - Nov, 2024
  • “Operating on Data in SQL
    Vertabelo Academy
    Feb, 2018
    - Nov, 2024

Experience

  • TealBook
    • Canada
    • Software Development
    • 1 - 100 Employee
    • Manager, IT Support and Security
      • May 2023 - Present

      👉 Participating in IT strategic planning, project planning and budget planning efforts👉Oversee network infrastructure and systems functionality👉Manage contracts with vendors (e.g. development platforms, telecommunication companies, password managers) and software licenses👉Assist in completing Security Risk Assessment Questionnaires👉Develop IT policies and practices👉Institute protocols for the use of IT across departments and projects👉Serve as TealBook’s Security Program Manager👉Lead SOC2 compliance and enhance the security posture of TealBook👉Ensure data is handled, transferred or processed according to legal and company guidelines👉Determine security violations and inefficiencies by conducting periodic audits Show less

    • IT Support and Security Specialist
      • Mar 2022 - May 2023

      👉 Oversee network infrastructure and systems functionality👉Manage and monitor the ordering and/or reassignment of devices for new hires👉Control costs and budgets regarding IT systems. Managed contracts with vendors and software licenses👉Assisted in completing Security Risk Assessment Questionnaires and Developed IT policies and practices👉Institute protocols for the use of IT across departments and projects👉Provide technical support or training for systems and networks👉Served as TealBook’s Security Program Manager and managed SOC2 compliance and ongoing testing 👉Ensure data is handled, transferred or processed according to legal and company guidelines 👉Determine security violations and inefficiencies by conducting periodic audits Show less

  • Alcumus
    • United Kingdom
    • IT Services and IT Consulting
    • 400 - 500 Employee
    • Tech Support Engineer, North America
      • Sep 2020 - Mar 2022

      👉Providing technical support to 250+ users, answering support queries via phone, email and face-to-face interactions while maintaining high degree of customer service in line with ITIL best practices.👉Delivered key IT projects ensuring a successful execution and smooth transition preventing down-time.👉Investigated, documented and transferred knowledge of new technologies to members of the organization👉Presented a Tech Support based induction for all new starters in the North American division performing duties in line with the Alcumus Information Security Management System.👉Logged 300+ calls into the ticket management systems, taking ownership of requests and being pro-active in their resolution. Show less

    • IT Support Technician
      • Oct 2019 - Sep 2020

      👉Performed troubleshooting, repair, and maintenance of computer systems, hardware, peripherals, and telephony. Analyzed system requirements to efficiently isolate and resolve a wide array of technical issues.👉Managed daily on-site IT operations for around 130 on-site and remote users. Participated in large-scale upgrades and installations👉Maintained and administered computer networks and related computing environments including workstations, servers and software systems.👉Improved organization’s financial profitability by managing the budget and assisted in purchasing new computers, Office 365 licenses, hardware, phone and internet connections.👉Maintained a Client Satisfaction score of >94% solving majority tickets on first response. Show less

  • Cabinet Office | Le Bureau du Conseil des ministres
    • Canada
    • Government Administration
    • 100 - 200 Employee
    • Technical IT Assistant
      • Jan 2019 - Apr 2019

      👉Provided technical support to high profile ministers and executive clients at The Premiers Office and Cabinet Office of Ontario including ministers at The Legislative Assembly of Ontario. 👉Coordinated and participated in activities related to the development and support of Ministry IT standards and business systems. Cultivated and maintained strong client relations with the IT team through regular formal/informal meetings. 👉Played a key role in the major project of migrating OPS members to Office 365 by providing them with knowledge of the entire migration process to ensure the process is conducted smoothly. 👉Took the initiative of patching, reimaging and deploying 120+ desktop and laptops of the executive clients ensuring their data is backed up without any data loss. Show less

  • Nordia Inc.
    • Canada
    • Consumer Services
    • 700 & Above Employee
    • Technical Support Representative
      • May 2018 - Dec 2018

      👉Provided direct technical support related to the Home phone, Internet, and IPTV products and services of Bell Canada. 👉Established a relationship of trust with customers by resolving their requests by following a proper blueprint 👉Enhanced trust and loyalty by ensuring that the customer needs and expectations are fully satisfied. 👉Provided direct technical support related to the Home phone, Internet, and IPTV products and services of Bell Canada. 👉Established a relationship of trust with customers by resolving their requests by following a proper blueprint 👉Enhanced trust and loyalty by ensuring that the customer needs and expectations are fully satisfied.

Education

  • Georgian College
    Associate's degree, Computer Programming/Programmer, General
    2017 - 2020
  • Parth School of Science and Competition
    High School, Computer Science
    2015 - 2017

Community

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