Experience

Success Tax Professionals

• Australia
• Accounting
• 1 - 100 Employee

• Accountant

  • Jan 2022 - Present

  • Assisting in the preparation of half-year and end-of-year statutory tax reporting • Assisting in the preparation of income tax returns. • Preparation of monthly and quarterly business and installment activity statements • Assisting in the preparation of the year-end financial statements. • Managing accounts payable and receivables. • Maintain up-to-date knowledge of tax legislative and regulatory changes • Ensure risk, compliance, and reporting practices are operating effectively to meet statutory requirements. • Working as a team with other accounts to help achieve project goals. • Knowledge of Xero, MYOB, and QuickBooks. • Setting Up a list of accounts in MYOB. • Reconciliation of accounts on a timely basis. Show less



TSA Group - Australia

• Australia
• Outsourcing/Offshoring
• 700 & Above Employee

• 2IC Team Leader

  • Apr 2020 - Present

  Working as a 2IC /Sales and Retention Agent.• Assisting customers in making purchases and decisions over the phone.• Problem-solving for customers and helping them find the best solution.• Hands-on interactive customer service role with high engagement.• Achieving KPIs by assisting team members through coaching them on systems and processes as well as customer service• Meeting the deadlines.• Facilitate the workflow by creating work documentation and by monitoring, and auditing calls to ensure the customer service is consistent with the company standards• Strict adherence to processes and protocols.• Handling sensitive customer information as well as internalcompany information and maintaining data integrity• Increasing sales and order processing whilst handling customers• complaints aiding customer retention Show less

• Sales Agent

  • Apr 2020 - Jan 2021

  Working as a Sales and Retention Agent• Assisting customers in making purchases and decisions over the phone.• Problem-solving for customers and helping them find the best solution.• Extensive Customer service role. • Achieving KPIs• Meeting the deadlines.• Strict adherence to process.• Handling sensitive information. • Order processing• Fault management• Complaints handling



All Hills Bookkeeping Services Pty Ltd

• Assistant Accountant

  • Jul 2018 - Jan 2020

• Assistant Bookkeeper

  • Mar 2018 - Jul 2018