Experience

HData Info Systems

• India
• IT Services and IT Consulting
• 1 - 100 Employee

• Production Support Analyst

  • Apr 2020 - Present

• L1 L2

  • Apr 2020 - Aug 2023

  Prioritized the accounts based on the aging factor and completed them within given SLA.Identified the reason and root cause for the erroneous payments and resolved the issues. Configuring into Unix server with using Putty configuration tool. Managing users, roles and privileges using Unix commands.Checking files privileges using chmod in case of job failure.Handling Incident management tickets and providing timely resolution within SLA as L1 , L2 level support. Experienced in Job scheduling, monitoring, and reporting with AutoSys. Transferring secure file between local and remote computer with WinSCP tool.Performance health checking and reporting with health check application. Handled basic issues/problems of end customers and performing break-fix tasks as L1 & L2 level support. Setting up priority levels correctly on ticket based on urgency, impact, and SLA.Participate in CAB call and will give the UAT sign off. Communicating with user via mail, Skype chat and Zoom call. Performance health checking and generating reports with SQL Query. Show less



HData Info Systems

• Production Support Analyst