Experience

Concero UK
• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee
• Customer Support Technician (1st Line)

  • May 2022 - Present

ANGARD STAFFING SOLUTIONS LIMITED
• United Kingdom
• Staffing and Recruiting
• 100 - 200 Employee
• Casual Mail Sorter

  • Feb 2017 - Jul 2022


Avery Weigh-Tronix

• United States
• Industrial Machinery Manufacturing
• 400 - 500 Employee

• IT Support Technician

  • Sep 2021 - Mar 2022

  • Increased knowledge and understanding of troubleshooting techniques and procedures based on situational analysis. • Worked closely with IT colleagues to gain valuable insight into help-desk requirements using Spiceworks and KACE SMA. • Assisted in the implementation of new server hardware including the addition of network storage to improve connectivity to new resources on the network. • Configuration of PCs and Laptops for end users, tasks involved in this process include imaging, software installation and domain registration. • Regularly updating inventory and asset management documents to identify devices which are available for deployment to end-users. • Management of daily and weekly data backup procedure. • Producing documentation of setting up Two Factor Authentication on software like Salesforce and Autodesk to ensure only users within the business are securely signing in. • Supported the transfer of email addresses from an internal mail server to O365, by gathering relevant information from Active Directory, using tools like PowerShell and Excel. Show less


Royal Mail
• United Kingdom
• Freight and Package Transportation
• 700 & Above Employee
• Christmas Casual

  • Nov 2016 - Jan 2017
• Christmas Casual

  • Nov 2015 - Jan 2016