Experience

Engage ESM, an Eviden Business

• United Kingdom
• IT Services and IT Consulting
• 200 - 300 Employee

• Account Development Representative

  • Aug 2020 - Present



Atos

• France
• IT Services and IT Consulting
• 700 & Above Employee

• Vertical Prospects Manager

  • Oct 2019 - Jul 2020



Coventry University

• United Kingdom
• Higher Education
• 700 & Above Employee

• Graduate Destinations Senior Administrator

  • Oct 2017 - May 2019

  • Supervising the DLHE calling and inputting staff during calling shifts. • Managing, monitoring and tracking the quality of calls using the call management system. • Creating detailed reports and identifying weekly trends in order to give team briefings. • Processing DLHE questionnaires using the call management system and data input system. • Assisting in the recruitment of DLHE calling and inputting staff. • Providing guidance and delivering training to the team and staff in other functions across the university group. • Support the coding of collected DLHE data by interpreting the information provided to identify and apply the appropriate coding systems. • Ensuring DLHE questionnaires are stored appropriately, meeting data protection legislative requirements.



Sainsbury's

• United Kingdom
• Retail
• 700 & Above Employee

• Grocery Online Shopper

  • Nov 2016 - Oct 2017

  - Working quickly and efficiently to ensure that customers' online orders run smoothly - Putting orders together accurately using top-quality products - Making excellent substitutions by selecting the best alternative if an item has sold out - Taking full responsibility for each order, ensuring that I provide the best service for all customers - Working in an organised and systematic manner to meet targets - Working quickly and efficiently to ensure that customers' online orders run smoothly - Putting orders together accurately using top-quality products - Making excellent substitutions by selecting the best alternative if an item has sold out - Taking full responsibility for each order, ensuring that I provide the best service for all customers - Working in an organised and systematic manner to meet targets



Sheffield Hallam University

• United Kingdom
• Higher Education
• 700 & Above Employee

• Student Engagement and Experience Team (SEET) - Research intern

  • Feb 2015 - Apr 2015

  Work placement As part of my Psychology degree I opted to undertake a voluntary placement with the Student Engagement and Experience Team (SEET) at Sheffield Hallam University. Working as a research intern I carried out the following tasks: - Conducted focus groups with students on courses under Periodic Review - Transcribed the focus group discussions using Audacity - Coded and analysed the qualitative data using NVivo Software - Wrote summary reports to highlight the main patterns and trends within the data - Gave PowerPoint presentations to the managers reflecting the main findings from the research



Paradise Medical Centre

• United Kingdom
• Medical Practices
• 1 - 100 Employee

• Administrative Assistant

  • Jun 2012 - Jul 2013

  - Working on the reception, dealing with patients' requests face to face - Answering the phones - Booking doctor's and nurse's appointments - Taking action of patient's results - Typing letters to patients - Collecting and sorting out the post - Scanning, photocopying and faxing documents - Obtaining personal reports from hospitals and filing these notes in each patient's medical record - Taking minutes at doctor's / nurse's meetings. - Working on the reception, dealing with patients' requests face to face - Answering the phones - Booking doctor's and nurse's appointments - Taking action of patient's results - Typing letters to patients - Collecting and sorting out the post - Scanning, photocopying and faxing documents - Obtaining personal reports from hospitals and filing these notes in each patient's medical record - Taking minutes at doctor's / nurse's meetings.



T J Hughes Ltd

• Retail
• 1 - 100 Employee

• Sales Assistant

  • May 2009 - May 2009

  I undertook a two week work experience with TJ Hughes where I was tasked with the following: - Merchandising and pricing goods - Tagging items - Stocking shelves - Dealing with customer requirements - General tidying of the shop floor - Stockroom work I undertook a two week work experience with TJ Hughes where I was tasked with the following: - Merchandising and pricing goods - Tagging items - Stocking shelves - Dealing with customer requirements - General tidying of the shop floor - Stockroom work