Founder & CEO

• Jul 2020 - Present

India will need more than 35 Crores (350 Million) skilled professional by 2030 across industries ranging from IT, Digital, BFSI, BPO, Healthcare, Logistics, Retail, Hospitality etc. Skillskonnect is India’s Largest and Fast growing Digital Network of Recruitment Partners enabling them to provide qualified and serious job seekers to the industry. We provide technology and business support to Job Consultants, Vocational Training Institutes, ITIs, Colleges, Foundations/NGOs & Freelance… Show more India will need more than 35 Crores (350 Million) skilled professional by 2030 across industries ranging from IT, Digital, BFSI, BPO, Healthcare, Logistics, Retail, Hospitality etc. Skillskonnect is India’s Largest and Fast growing Digital Network of Recruitment Partners enabling them to provide qualified and serious job seekers to the industry. We provide technology and business support to Job Consultants, Vocational Training Institutes, ITIs, Colleges, Foundations/NGOs & Freelance Recruiters to grow their revenues by driving more recruitments/placements among job seekers in their own networks. We are also using our recruitment partner's training ecosystem as well as online learning management systems to training job seekers to become job ready. We are disrupting the recruitment market by acting as a wholesale aggregator of jobs and using our recruitment partners as our distributors to spread job openings among their job seekers to apply for jobs, get screened, get trained and get a job offer. We are a “Startup India” recognised venture. DIPP approved Skillskonnect as an innovative startup set to improve provision of jobs to youth and supporting their career growth throughout their work life. Our unique business model involving digitally empowered recruitment partners ensured that our employer customers achieve faster turnaround on hiring needs, get higher job offer rate, higher joining rate and higher retention. Show less India will need more than 35 Crores (350 Million) skilled professional by 2030 across industries ranging from IT, Digital, BFSI, BPO, Healthcare, Logistics, Retail, Hospitality etc. Skillskonnect is India’s Largest and Fast growing Digital Network of Recruitment Partners enabling them to provide qualified and serious job seekers to the industry. We provide technology and business support to Job Consultants, Vocational Training Institutes, ITIs, Colleges, Foundations/NGOs & Freelance… Show more India will need more than 35 Crores (350 Million) skilled professional by 2030 across industries ranging from IT, Digital, BFSI, BPO, Healthcare, Logistics, Retail, Hospitality etc. Skillskonnect is India’s Largest and Fast growing Digital Network of Recruitment Partners enabling them to provide qualified and serious job seekers to the industry. We provide technology and business support to Job Consultants, Vocational Training Institutes, ITIs, Colleges, Foundations/NGOs & Freelance Recruiters to grow their revenues by driving more recruitments/placements among job seekers in their own networks. We are also using our recruitment partner's training ecosystem as well as online learning management systems to training job seekers to become job ready. We are disrupting the recruitment market by acting as a wholesale aggregator of jobs and using our recruitment partners as our distributors to spread job openings among their job seekers to apply for jobs, get screened, get trained and get a job offer. We are a “Startup India” recognised venture. DIPP approved Skillskonnect as an innovative startup set to improve provision of jobs to youth and supporting their career growth throughout their work life. Our unique business model involving digitally empowered recruitment partners ensured that our employer customers achieve faster turnaround on hiring needs, get higher job offer rate, higher joining rate and higher retention. Show less

Director Program Management Office

• Jul 2019 - Jun 2020

Establish PMO to drive strategic projects at the company. Facilitate designing of the key projects and create detailed plans for its execution. Set up Governance mechanisms and drive periodic due diligence on the projects for timely executions and achievement of results. Introduce course corrections by way of Champion Challenger projects to remove inefficiencies or improve throughput in the interest of the goals of the strategic projects. Take of certain portions of the projects… Show more Establish PMO to drive strategic projects at the company. Facilitate designing of the key projects and create detailed plans for its execution. Set up Governance mechanisms and drive periodic due diligence on the projects for timely executions and achievement of results. Introduce course corrections by way of Champion Challenger projects to remove inefficiencies or improve throughput in the interest of the goals of the strategic projects. Take of certain portions of the projects, whenever necessary, for execution through a small but crack team of multi skilled professionals from the field of project management, business, data analytics, technology and operations. Accountable for all strategic projects execution and results. Achievements : Completed 3 out 5 projects on time with desired outcomes within the period of engagement. Rest 2 projects carried forward into period after my engagement but were well on defined track. Set up governance rhythm for strategic projects for achieving predictable outcomes. Show less Establish PMO to drive strategic projects at the company. Facilitate designing of the key projects and create detailed plans for its execution. Set up Governance mechanisms and drive periodic due diligence on the projects for timely executions and achievement of results. Introduce course corrections by way of Champion Challenger projects to remove inefficiencies or improve throughput in the interest of the goals of the strategic projects. Take of certain portions of the projects… Show more Establish PMO to drive strategic projects at the company. Facilitate designing of the key projects and create detailed plans for its execution. Set up Governance mechanisms and drive periodic due diligence on the projects for timely executions and achievement of results. Introduce course corrections by way of Champion Challenger projects to remove inefficiencies or improve throughput in the interest of the goals of the strategic projects. Take of certain portions of the projects, whenever necessary, for execution through a small but crack team of multi skilled professionals from the field of project management, business, data analytics, technology and operations. Accountable for all strategic projects execution and results. Achievements : Completed 3 out 5 projects on time with desired outcomes within the period of engagement. Rest 2 projects carried forward into period after my engagement but were well on defined track. Set up governance rhythm for strategic projects for achieving predictable outcomes. Show less

Senior Director - Digital Transformation

• Nov 2018 - Jul 2019

Laying down strategic Digital Transformation (Dx) roadmap for the School, comprising of Digital projects with clear business outcomes as well as revamping the entire technical architecture to support Dx Lead Innovation Agenda using digital to create differentiation for the organisation and strengthen our position Academic & Business Process Automation to achieve efficiencies and effectiveness for Organisation Build capability through new hiring as well as training existing employees in… Show more Laying down strategic Digital Transformation (Dx) roadmap for the School, comprising of Digital projects with clear business outcomes as well as revamping the entire technical architecture to support Dx Lead Innovation Agenda using digital to create differentiation for the organisation and strengthen our position Academic & Business Process Automation to achieve efficiencies and effectiveness for Organisation Build capability through new hiring as well as training existing employees in organisation to meet Dx goals Drive Project Management & Change initiative to accelerate Dx Show less Laying down strategic Digital Transformation (Dx) roadmap for the School, comprising of Digital projects with clear business outcomes as well as revamping the entire technical architecture to support Dx Lead Innovation Agenda using digital to create differentiation for the organisation and strengthen our position Academic & Business Process Automation to achieve efficiencies and effectiveness for Organisation Build capability through new hiring as well as training existing employees in… Show more Laying down strategic Digital Transformation (Dx) roadmap for the School, comprising of Digital projects with clear business outcomes as well as revamping the entire technical architecture to support Dx Lead Innovation Agenda using digital to create differentiation for the organisation and strengthen our position Academic & Business Process Automation to achieve efficiencies and effectiveness for Organisation Build capability through new hiring as well as training existing employees in organisation to meet Dx goals Drive Project Management & Change initiative to accelerate Dx Show less

CXO In Startups & Consulting

• Jul 2016 - Apr 2019

Design merger and blueprint for Global Expansion of Wealth Advisory businesses. Enabled CEO’s office for a highly profitable insurer to chart out its strategic initiatives and execute them across the organisation through a PMO. Laid foundations for highly profitable MDRT channel for the organisation. Co-founded Fintech and lead it as its Chief Business Officer . Promoter Director & COO at one of India's top 3 training organisations Design merger and blueprint for Global Expansion of Wealth Advisory businesses. Enabled CEO’s office for a highly profitable insurer to chart out its strategic initiatives and execute them across the organisation through a PMO. Laid foundations for highly profitable MDRT channel for the organisation. Co-founded Fintech and lead it as its Chief Business Officer . Promoter Director & COO at one of India's top 3 training organisations

Head PMO - Strategic Initiatives & Vice President - Customer CARE & Business Excellence

• Jul 2013 - Jul 2016

Program management support to CXO and EXCO team members to design, execute, govern and report on a gamut of transformation (cross functional) programs/projects. These are strategic projects spanning areas pertaining to customer vale management, share of wallet i.e. upsell / cross sell and digital transformation. All these projects are critical to achieve next level of growth for Apollo Munich by 2020 Lead the company's agenda of providing 'Outstanding'​ Customer Care to the policy… Show more Program management support to CXO and EXCO team members to design, execute, govern and report on a gamut of transformation (cross functional) programs/projects. These are strategic projects spanning areas pertaining to customer vale management, share of wallet i.e. upsell / cross sell and digital transformation. All these projects are critical to achieve next level of growth for Apollo Munich by 2020 Lead the company's agenda of providing 'Outstanding'​ Customer Care to the policy holders of Apollo Munich. This entails transforming the people, process and technology within the company to drive "Mission Customer" program to align every aspect of business to CARE principals of Compassion, Accountability, Responsive and Expertise, Transform all touch points (Inbound Call Center, Email, Chat, Social, Walk In etc), where a customer contacts Apollo Munich to provide the accurate resolution on first instance in most compassionate manner. Deploy technology to enable self service to empower customers enabling Digital DIY. Capturing VoC in innovative manner to drive improvements. Embark on a business excellence journey with an objective of continuous improvement in all spheres of business processes spanning over operations, claims, customer care and sales. This is achieved with quality six sigma tools and methodology, supplemented by concerted employee engagement to make them aware, train them and deliver the desired objectives of quality goals. Act a management Representative for ISO certification for the company thereby leading the agenda of detailed and relevant process documentation for key business processes as per the quality manual. Act as Business Information Security Officer as part of Information Security Management Team. Core member of Business Continuity / Disaster Recovery Team. Show less Program management support to CXO and EXCO team members to design, execute, govern and report on a gamut of transformation (cross functional) programs/projects. These are strategic projects spanning areas pertaining to customer vale management, share of wallet i.e. upsell / cross sell and digital transformation. All these projects are critical to achieve next level of growth for Apollo Munich by 2020 Lead the company's agenda of providing 'Outstanding'​ Customer Care to the policy… Show more Program management support to CXO and EXCO team members to design, execute, govern and report on a gamut of transformation (cross functional) programs/projects. These are strategic projects spanning areas pertaining to customer vale management, share of wallet i.e. upsell / cross sell and digital transformation. All these projects are critical to achieve next level of growth for Apollo Munich by 2020 Lead the company's agenda of providing 'Outstanding'​ Customer Care to the policy holders of Apollo Munich. This entails transforming the people, process and technology within the company to drive "Mission Customer" program to align every aspect of business to CARE principals of Compassion, Accountability, Responsive and Expertise, Transform all touch points (Inbound Call Center, Email, Chat, Social, Walk In etc), where a customer contacts Apollo Munich to provide the accurate resolution on first instance in most compassionate manner. Deploy technology to enable self service to empower customers enabling Digital DIY. Capturing VoC in innovative manner to drive improvements. Embark on a business excellence journey with an objective of continuous improvement in all spheres of business processes spanning over operations, claims, customer care and sales. This is achieved with quality six sigma tools and methodology, supplemented by concerted employee engagement to make them aware, train them and deliver the desired objectives of quality goals. Act a management Representative for ISO certification for the company thereby leading the agenda of detailed and relevant process documentation for key business processes as per the quality manual. Act as Business Information Security Officer as part of Information Security Management Team. Core member of Business Continuity / Disaster Recovery Team. Show less

Senior Vice President Operations & Customer Management

• Oct 2011 - Jun 2013

Build customer management program for the company by integrating all customer impacting functions in the company, across the customer life cycle to deliver differentiated and superior customer experience. Design processes, integrate teams and invest in technology to ensure seamless access to and fro between the company and customer to enable pleasant onboarding, timely and qualitative complaint resolutions, relevant engagement, bill collections, up selling and successful… Show more Build customer management program for the company by integrating all customer impacting functions in the company, across the customer life cycle to deliver differentiated and superior customer experience. Design processes, integrate teams and invest in technology to ensure seamless access to and fro between the company and customer to enable pleasant onboarding, timely and qualitative complaint resolutions, relevant engagement, bill collections, up selling and successful renewals. Set up state of the art call center with experienced account management skills to deliver timely and consistent solutions to our esteemed clients. Also, led Indian operations of Educomp's foray into Online marketing of higher education in India and abroad. Managed multiple functions spanning across Business Development, Key Account Management, Customer Fulfillment Center, Finance, Administration, Business Intelligence, Collections and HR along with providing tactical / strategic guidance to Digital Marketing and Product team to optimise business output. Co-create business strategies and vision for the company.as part of Executive team. Show less Build customer management program for the company by integrating all customer impacting functions in the company, across the customer life cycle to deliver differentiated and superior customer experience. Design processes, integrate teams and invest in technology to ensure seamless access to and fro between the company and customer to enable pleasant onboarding, timely and qualitative complaint resolutions, relevant engagement, bill collections, up selling and successful… Show more Build customer management program for the company by integrating all customer impacting functions in the company, across the customer life cycle to deliver differentiated and superior customer experience. Design processes, integrate teams and invest in technology to ensure seamless access to and fro between the company and customer to enable pleasant onboarding, timely and qualitative complaint resolutions, relevant engagement, bill collections, up selling and successful renewals. Set up state of the art call center with experienced account management skills to deliver timely and consistent solutions to our esteemed clients. Also, led Indian operations of Educomp's foray into Online marketing of higher education in India and abroad. Managed multiple functions spanning across Business Development, Key Account Management, Customer Fulfillment Center, Finance, Administration, Business Intelligence, Collections and HR along with providing tactical / strategic guidance to Digital Marketing and Product team to optimise business output. Co-create business strategies and vision for the company.as part of Executive team. Show less

Vice President - CRM (Cross Sell, Analytics & Campaign Management)

• May 2008 - Sep 2011

Led strategic initiatives at Max Life Insurance using Customer Value Management (CVM) principals. Successfully delivered multiple campaigns for Cross Sell (Share of Wallet) and Persistency Interact with and influence functional leaders with data, expected benefits and execution plan to get their buy in into the various CVM initiatives in above areas. Led cross funtional team comprising of Agency Sales, Bancassurance Sales, Direct Sales, Marketing, Operations, Retention… Show more Led strategic initiatives at Max Life Insurance using Customer Value Management (CVM) principals. Successfully delivered multiple campaigns for Cross Sell (Share of Wallet) and Persistency Interact with and influence functional leaders with data, expected benefits and execution plan to get their buy in into the various CVM initiatives in above areas. Led cross funtional team comprising of Agency Sales, Bancassurance Sales, Direct Sales, Marketing, Operations, Retention, Analytics and Technology to achieve significant jump in cross sell revenues and customer retention. Applied analytical methodology (including predictive models) to target right customers. Optimised SAS & BO platform for successful designing, execution, reporting and analysis of various campaigns and strategic initiatives.. Core Team member for launching CVM program in the company to drive customer loyalty. Show less Led strategic initiatives at Max Life Insurance using Customer Value Management (CVM) principals. Successfully delivered multiple campaigns for Cross Sell (Share of Wallet) and Persistency Interact with and influence functional leaders with data, expected benefits and execution plan to get their buy in into the various CVM initiatives in above areas. Led cross funtional team comprising of Agency Sales, Bancassurance Sales, Direct Sales, Marketing, Operations, Retention… Show more Led strategic initiatives at Max Life Insurance using Customer Value Management (CVM) principals. Successfully delivered multiple campaigns for Cross Sell (Share of Wallet) and Persistency Interact with and influence functional leaders with data, expected benefits and execution plan to get their buy in into the various CVM initiatives in above areas. Led cross funtional team comprising of Agency Sales, Bancassurance Sales, Direct Sales, Marketing, Operations, Retention, Analytics and Technology to achieve significant jump in cross sell revenues and customer retention. Applied analytical methodology (including predictive models) to target right customers. Optimised SAS & BO platform for successful designing, execution, reporting and analysis of various campaigns and strategic initiatives.. Core Team member for launching CVM program in the company to drive customer loyalty. Show less

Assistant Vice President - Bancassurance

• Nov 2003 - Apr 2008

Launched 'Direct to Customer' vertical in India. Set up call centers across country to cross sell insurance products. Achieved scale of over 500 call center executives (Outbound and Inbound) engaged in cross selling 20000 new policies per month.. Led P&L with a clear sight on bottom line. Grew the annual profit from my team to INR 300 MM (USD 6MM) in 3 years time from zero. Designed unique yet simple insurance products matching the various customer segments and their… Show more Launched 'Direct to Customer' vertical in India. Set up call centers across country to cross sell insurance products. Achieved scale of over 500 call center executives (Outbound and Inbound) engaged in cross selling 20000 new policies per month.. Led P&L with a clear sight on bottom line. Grew the annual profit from my team to INR 300 MM (USD 6MM) in 3 years time from zero. Designed unique yet simple insurance products matching the various customer segments and their needs. Employed customer research and market benchmarking to finalise product specs. Product management to promote sales, retention and quality of portfolio. Re-engineered processes & ensured regulatory & internal compliance. Lead cross functional team. Manage & forge internal/external relationships. Show less Launched 'Direct to Customer' vertical in India. Set up call centers across country to cross sell insurance products. Achieved scale of over 500 call center executives (Outbound and Inbound) engaged in cross selling 20000 new policies per month.. Led P&L with a clear sight on bottom line. Grew the annual profit from my team to INR 300 MM (USD 6MM) in 3 years time from zero. Designed unique yet simple insurance products matching the various customer segments and their… Show more Launched 'Direct to Customer' vertical in India. Set up call centers across country to cross sell insurance products. Achieved scale of over 500 call center executives (Outbound and Inbound) engaged in cross selling 20000 new policies per month.. Led P&L with a clear sight on bottom line. Grew the annual profit from my team to INR 300 MM (USD 6MM) in 3 years time from zero. Designed unique yet simple insurance products matching the various customer segments and their needs. Employed customer research and market benchmarking to finalise product specs. Product management to promote sales, retention and quality of portfolio. Re-engineered processes & ensured regulatory & internal compliance. Lead cross functional team. Manage & forge internal/external relationships. Show less

Area Manager

• Sep 2001 - Oct 2003

Senior Manager

• Nov 1996 - Sep 2001