Experience

Transec BPO

• Philippines
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Team Supervisor

  • Jan 2012 - Present

  Leads and supports a team of Outbound Associates to consistently achieve lead generation targets through coaching and mentoring. Takes escalation calls and performs closing to resolve customer concerns, issues and requests. Create forecasts of lead results and report on pipeline activity. Leads and supports a team of Outbound Associates to consistently achieve lead generation targets through coaching and mentoring. Takes escalation calls and performs closing to resolve customer concerns, issues and requests. Create forecasts of lead results and report on pipeline activity.



One Global Contact Center

• IT Services and IT Consulting
• 1 - 100 Employee

• Outbound Associate

  • 2007 - 2009

  Performed outbound calls to introduce the company, generate their interest in the offer then qualify leads. Performed outbound calls to introduce the company, generate their interest in the offer then qualify leads.